Heather Carrasco
Elko,NV
Summary
Accomplished housekeeper with expertise in health and safety compliance and teamwork, honed at Jailhouse Motel Casino. Enhanced guest satisfaction by optimizing cleaning protocols and training staff. Proven ability to manage inventory efficiently, reducing waste by 20%. Fluent in English, committed to delivering exceptional service and maintaining high standards of cleanliness.
Overview
8
8
years of professional experience
Work History
Housekeeper
Jailhouse Motel Casino
Ely, NV
11.2006 - 08.2011
- Cleaned and sanitized guest rooms, ensuring high standards of hygiene and comfort.
- Managed laundry operations, maintaining cleanliness and organization of linens and towels.
- Conducted regular inspections to uphold quality control and identify maintenance issues.
- Trained new staff on cleaning protocols and efficient use of cleaning equipment.
- Implemented inventory management for cleaning supplies, optimizing stock levels and reducing waste.
- Collaborated with maintenance team to address facility repairs promptly and enhance guest satisfaction.
- Responded to guest requests with professionalism, fostering positive guest experiences during stays.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
In Home Care
Graycene Backus
Ely, NV
03.2008 - 02.2010
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated flexibility by working during nights, weekends, and holidays.
- Organized and detail-oriented with a strong work ethic.
Hotel Housekeeper
Hotel Nevada
Ely, NV
05.2004 - 08.2005
- Managed daily cleaning schedules to ensure timely room turnovers and guest satisfaction.
- Trained new staff on cleaning procedures and safety protocols to maintain high standards.
- Conducted quality inspections of rooms to uphold hotel policies and cleanliness standards.
- Collaborated with maintenance teams to promptly address guest concerns and facility issues.
- Developed efficient cleaning techniques that improved workflow and reduced turnaround times.
- Polished fixtures to achieve professional shine and appearance.
- Rotated linens in storerooms and replenished when supplies ran low.
- Sorted, laundered and put away various laundry items.
Housekeeping and Laundry Attendant
Great Basin Motel
Ely, NV
05.2003 - 09.2003
- Managed daily housekeeping tasks ensuring cleanliness and organization of guest rooms.
- Operated industrial laundry machines for efficient washing and drying of linens.
- Implemented inventory tracking system for cleaning supplies, reducing waste and costs.
- Trained new staff on safety protocols and equipment usage to ensure compliance standards.
- Oversaw end-of-shift inspections to maintain high cleanliness standards across all areas.
- Fostered a team environment by mentoring junior attendants on best practices in housekeeping.
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
Education
GED -
Nova Center
Ely, NV06.2003
Skills
Teamwork
Housekeeping
Customer service
Health and safety compliance
Bed making proficiency
Residential cleaning
Folding clean laundry
Sorting and washing laundry
English language fluency
Timeline
In Home Care
Graycene Backus
03.2008 - 02.2010
Housekeeper
Jailhouse Motel Casino
11.2006 - 08.2011
Hotel Housekeeper
Hotel Nevada
05.2004 - 08.2005
Housekeeping and Laundry Attendant
Great Basin Motel
05.2003 - 09.2003
GED -
Nova Center