HEATHER CARRINO
Lebanon,NJ
Summary
Dedicated professional with over 10 years of experience managing accounts and overseeing marketing campaigns for a diverse client-base. Proven track record of leading staff, increasing brand awareness, and assisting with new product development.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Administrator
NONO DERMA, LLC
Tewksbury, NJ
01.2020 - Current
- Manages the Customer Service team to assist in lead daily operations and help with customer issues
- Acts as a liaison between Customer Service and Upper Management
- Handles chargebacks and bank disputes by supplying necessary information and ensuring quick resolution
- Issues PayPal refunds and bank check refunds
- Sales tax preparation
- Manages office mail, invoicing, filing, BBB claims, and bank deposits
- Responds to customers’ questions and concerns through our online shopping sites
- Product control - test and log malfunctioning devices
- Handles social media questions and comments
Human Resource Secretary
PASSAIC VALLEY SEWER COMMISSION
Newark, NJ
01.2004 - 02.2011
- Oversaw daily operations of the entire Human Resource Department, including payroll, staff records, procedures, and scheduling of 450+ employees
- Created job postings, scheduled interviews, and conducted background checks on all newly hired employees
- Onboarded all new hires including full and part-time staff, ensuring consistency
- Quickly resolved HR issues and staff concerns, including clarifying regulations and health care changes
- Key team member, played an integral role in major benefits change from state to private health plan
- Prepared all monthly billing, Medicare, and equal employment opportunity (EEO) reports
- Efficiently performed heavy schedule coordination for the monthly commissioner meeting, an essential meeting for approving promotions, terminations, new hires, and healthcare changes
- Collaborated with the Safety and Training Department to conduct orientations and training and safety classes
- Delivered presentations on worker safety, policies and procedures, and discrimination and harassment
- Carried out various benefit plans, such as healthcare and pension enrollment, salary rates, and schedule
- Increased retention and overall customer service efforts while serving as a liaison between upper management and employees
- Offered consistent feedback, evaluation, coaching and training/development to increase productivity and preserve a team
- Served as Point of Contact for the Human Resources department, managing internal and external relations, and mentoring and developing staff
Purchasing Assistant
Passaic Valley Sewerage Commissioners
Newark, NJ
09.1998 - 04.2004
- Created reports on the status of current orders, inventory levels, and deliveries.
- Analyzed customer needs and accordingly developed procurement requirements.
- Coordinated shipping schedules between vendors and customers as necessary.
Education
Some College (No Degree) - Business Administration
West Essex Community College
West Caldwell, NJSkills
- Microsoft Office
- Word
- Excel
- PowerPoint
- Outlook
- Quickbooks
- Shopify
- Synergen
- Lawson
- Kronos
Certification
Certified Notary signing agent, Hunterdon County, 03/02/26
Volunteer Experience
- Softball Coach
- Flag Football Coach
- Educator/Volunteer, Taught after school creative classes
Timeline
Administrator
NONO DERMA, LLC
01.2020 - Current
Human Resource Secretary
PASSAIC VALLEY SEWER COMMISSION
01.2004 - 02.2011
Purchasing Assistant
Passaic Valley Sewerage Commissioners
09.1998 - 04.2004
Some College (No Degree) - Business Administration
West Essex Community College