Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Heather Carter

Sellersburg,IN

Summary

I am highly-motivated with a strong desire to take on new challenges. With strong work ethic, adaptability, and exceptional interpersonal abilities, I am especially skilled in working effectively unsupervised and quickly mastering new skills. As a senior undergraduate student, I am ready to apply my education in the workplace and aim to use my abilities as a writer to be proactive not only in social change, but in every aspect of my life.

Overview

5
5
years of professional experience

Work History

Shift Leader

Tropical Smoothie Cafe
Jeffersonville, IN
08.2023 - Current
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.

Barista Trainer

Starbucks
Clarksville, IN
04.2021 - 02.2022
  • Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
  • Participated in regular meetings with store managers to discuss employee performance metrics.
  • Provided ongoing support to baristas by troubleshooting issues with equipment or beverages.

Call Center Representative

Carthage College Enactus
Kenosha, WI
09.2019 - 02.2020
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Identified opportunities to upsell additional products or services when appropriate.
  • Maintained high levels of professionalism while interacting with customers via phone or email.

Education

Bachelor of Arts - English

Indiana University Southeast
New Albany, IN
05-2025

Skills

  • Flexible Schedule
  • Positive Attitude
  • Goal Setting and Tracking
  • Strong verbal and written communication
  • Research Writing
  • Academic Writing
  • Advocacy experience
  • Social Justice Advocacy

References

References available upon request.

Timeline

Shift Leader

Tropical Smoothie Cafe
08.2023 - Current

Barista Trainer

Starbucks
04.2021 - 02.2022

Call Center Representative

Carthage College Enactus
09.2019 - 02.2020

Bachelor of Arts - English

Indiana University Southeast

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Heather Carter