Summary
Overview
Work History
Education
Skills
Timeline
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Heather Carter

West Monroe,LA

Summary

Pharmacy professional known for high standards and result-driven approach, bringing valuable experience in managing pharmacy operations. Proven ability to optimize processes and ensure compliance with regulations, consistently supporting team collaboration and adaptability. Valued for communication skills and leadership that drive performance.

Overview

30
30
years of professional experience

Work History

Pharmacist Manager

Healthcare Warehouse Pharmacy
09.2021 - 09.2025
  • Serviced 15+ long-term care facilities including nursing homes and behavioral hospitals
  • Managed 12+ pharmacy employees including pharmacy technicians and delivery drivers
  • Adhered to all federal and state laws pertaining to long-term care pharmacy operations
  • Managed inventory including ordering, returning expired/recalled meds, annual inventory counts
  • Collaborated with other healthcare professionals to ensure accurate dispensing of medications
  • Participated in continuing education/training to enhance pharmaceutical knowledge and skills.
  • General problem solving and routine pharmacist duties
  • Mentored junior pharmacists and technicians, fostering a supportive learning environment.

Pharmacist, Pharmacist Manager

Walmart
08.2013 - 09.2021
  • Dispensed medications accurately while ensuring compliance with regulatory standards and safety protocols.
  • Conducted patient consultations to address medication-related concerns and promote adherence to treatment plans.
  • Collaborated with healthcare providers to optimize medication therapies and improve patient outcomes.
  • Managed inventory levels, ensuring timely reordering of pharmaceuticals to prevent stock shortages.
  • Educated patients on proper medication usage, side effects, and potential interactions to enhance safety and effectiveness.
  • Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.

Pharmacist Manager

Thompsons Pharmacy
05.2011 - 05.2013
  • Ensured compliance with federal, state, and local regulations, maintaining impeccable pharmacy standards.
  • Educated patients on medication usage and potential side effects, promoting adherence to prescribed regimens.
  • Managed budgetary responsibilities, achieving fiscal targets without compromising quality of care.
  • Kept prescription drugs and controlled substances safe and secure in pharmacy.
  • Developed strong relationships with healthcare providers to optimize collaborative patient care.
  • Increased prescription accuracy, ensuring proper dosing and dispensing of medications.
  • Implemented inventory management strategies to minimize waste and maximize cost savings.
  • Maintained cleanliness and organization of pharmacy workspace and equipment.

Pharmacist

Community Health Pharmacy
05.2005 - 05.2011
  • Managed medication dispensing and ensured compliance with regulatory standards.
  • Collaborated with healthcare teams to optimize patient treatment plans.
  • Implemented pharmacy policies and procedures to streamline operations and improve efficiency.
  • Educated patients about possible drug interactions and gave special administration instructions.
  • Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
  • Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
  • Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
  • Improved patient outcomes by providing comprehensive medication therapy management and counseling.

Pharmacist, Pharmacist Manager

Walgreen's Pharmacy
05.1995 - 05.2005
  • Implemented workflow improvements that enhanced efficiency in prescription processing and customer service delivery.
  • Assisted in training pharmacy technicians on best practices for medication dispensing and customer interaction skills.
  • Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
  • Assisted in the development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices.
  • Enhanced pharmacy efficiency by implementing new workflow processes and inventory management systems.
  • Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
  • Conducted thorough drug utilization reviews to identify potential drug interactions or contraindications, ensuring patient safety.
  • Collaborated with insurance providers to resolve billing discrepancies, ensuring timely reimbursement for pharmacy services.
  • Served as liaison between the pharmacy department and other healthcare professionals, facilitating communication regarding patient care plans.

Education

Bachelor of Science - Pharmacy

University of Louisiana At Monroe
Monroe, LA
05-1995

Skills

  • Prescription verification
  • Immunization administration
  • Insurance verification
  • Clinical pharmacology
  • Medication management
  • Insurance billing
  • Medication reviews
  • Patient counseling
  • Continuing education
  • Medication therapy management
  • Drug utilization review
  • Pharmacy marketing and promotions
  • Patient care and education
  • Pharmacy operations
  • Retail pharmacy operations
  • Staff training and development
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking

Timeline

Pharmacist Manager

Healthcare Warehouse Pharmacy
09.2021 - 09.2025

Pharmacist, Pharmacist Manager

Walmart
08.2013 - 09.2021

Pharmacist Manager

Thompsons Pharmacy
05.2011 - 05.2013

Pharmacist

Community Health Pharmacy
05.2005 - 05.2011

Pharmacist, Pharmacist Manager

Walgreen's Pharmacy
05.1995 - 05.2005

Bachelor of Science - Pharmacy

University of Louisiana At Monroe

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