Heather Casdorph
South Charleston,WV
Summary
Accomplished public service leader with over 20 years experience in tax administration, regulatory compliance and financial management. Driven by a commitment to public service, equity and leadership that strengthens institutions an communities.
Overview
12
12
years of professional experience
Work History
Assistant Director of Tax Administration
West Virginia Tax Division
03.2022 - Current
- Responsible for the administration of all indirect taxes, encompassing more than 30 tax types generating approximately $1.3 billion in annual revenue for the State of West Virginia
- Provide oversight of tax code enforcement and four operational units responsible for reviewing business tax returns and refunds
- Regularly review and implement updates to tax forms, policies, and operational processes to ensure alignment with current tax laws and legislative requirements
- Maintain full accountability for unit performance and monitor revenue trends to inform decision-making and policy improvements
- Streamlined tax compliance processes to enhance operational efficiency within the division.
- Developed training materials to improve understanding of updated tax regulations.
- Managed communication between taxpayers and agency, fostering positive relationships and resolving inquiries promptly.
- Facilitated workshops to educate stakeholders on changes in tax laws and their implications for compliance.
Deputy Director/Investigator Auditor
West Virginia Real Estate Commission
03.2017 - 02.2022
- Evaluate complaints in coordination with legal counsel and the Commission Board
- Conduct in-person and remote compliance reviews and audits
- Communicate regulatory compliance requirements to licensees and consumers
- Draft commission complaints and process consent decrees
- Serve on the West Virginia Examination Development Committee
- Coordinate professional development workshops
- Streamlined application processes, resulting in improved efficiency and reduced processing times.
- Collaborated with stakeholders to formulate policies that address industry challenges and promote best practices.
- Coordinated outreach efforts to educate the public on real estate regulations and consumer protection laws.
- Managed budget allocations for various programs, ensuring optimal use of resources to support agency objectives.
Financial & Administrative Management
Kanawha County Schools
09.2013 - 02.2017
- Managed school-wide budget and financial operations
- Allocated departmental and faculty budgets for over 100 departments and staff
- Oversaw purchasing in compliance with county bid requirements
- Managed accounts payable, accounts receivable, and payroll
- Ensured adherence to all county financial procedures
Education
Master of Science - Public Administration
West Virginia State University
Institute, WV08-2022
Bachelor of Science - Finance
West Virginia State University
Institute, WV12-1999
Skills
- Microsoft Excel, Word, PowerPoint, MiniTab, Quicken
- Kronos, Oasis, WV Interactive Database, WV eGov
- Google Meet, Microsoft Teams
- MacOS and Windows Operating Systems
Timeline
Assistant Director of Tax Administration
West Virginia Tax Division
03.2022 - Current
Deputy Director/Investigator Auditor
West Virginia Real Estate Commission
03.2017 - 02.2022
Financial & Administrative Management
Kanawha County Schools
09.2013 - 02.2017
Master of Science - Public Administration
West Virginia State University
Bachelor of Science - Finance
West Virginia State University
Leadership/Volunteer work
Association of Real Estate License Law Officials (ARELLO)
- Board Member
- Chair, Investigator/Auditor Committee
- Chair, Program Committee
South Charleston DY Soccer League — President
Kanawha Valley Soccer League — Board Member
Trace Fork Soccer Association — Board Member
Federation of Tax Administrators
Joint Operations Committee
Kanawha Charleston Humane Association