Heather Chase
Wilmington,NC
Summary
Results-driven Bar Manager with a strong background in operational leadership and staff training. Expertise in inventory and customer relationship management enhances service efficiency and guest satisfaction. Committed to optimizing bar operations and delivering exceptional customer experiences through effective team leadership.
Overview
27
27
years of professional experience
Work History
Bartender
Duffers golf club
Caswell beach, NC
09.2025 - 08.2026
- Prepared and served beverages promptly, enhancing customer experience in a fast-paced golf club environment.
- Maintained cleanliness and organization of bar area, ensuring a welcoming atmosphere for patrons.
- Processed customer transactions efficiently by operating cash register.
- Coordinated with kitchen staff for timely food order delivery, improving overall service efficiency.
Bartender
Koko Cabana
Oak Island, North Carolina
06.2025 - 10.2025
- resembling last entry
FOH Manager/ Bar Manager
Slice of Life
Wilmington, North Carolina
01.2014 - 06.2025
- Directed day-to-day restaurant operations prioritizing quality and customer satisfaction.
- Oversaw daily operations and staff scheduling to enhance restaurant service efficiency.
- Trained and mentored front of house staff on company policies and procedures.
- Developed and executed inventory management processes for optimal supplies and equipment availability.
- Collaborated with kitchen staff to streamline communication during peak hours.
- Performed daily opening and closing duties such as setting up registers, counting money.
Bar Manager
Bento box
Wilmington, North Carolina
01.2010 - 01.2014
- Managed inventory and ordered supplies to ensure consistent availability of beverages.
- Built strong vendor relationships to secure high-quality beverage sourcing.
- Created seasonal drink menus that reflected current trends and enhanced customer experience.
Dixie Grill
Owner-Operator
Wilmington, North Carolina
01.2000 - 01.2008
- Delivered attentive customer service in person and over the phone, enhancing customer satisfaction.
- Executed daily tasks with accuracy and efficiency, contributing to a smooth operation.
- Collaborated with cross-functional teams to meet project objectives and support overall success.
Skills
- Craft cocktails
- Menu development
- Point of sale operation
- Cash handling
- Inventory management
- Bar cleanliness and maintenance
- Food safety
- Customer management
- Staff training
- Multitasking skills
- Attention to detail
Timeline
Bartender
Duffers golf club
09.2025 - 08.2026
Bartender
Koko Cabana
06.2025 - 10.2025
FOH Manager/ Bar Manager
Slice of Life
01.2014 - 06.2025
Bar Manager
Bento box
01.2010 - 01.2014
Dixie Grill
Owner-Operator
01.2000 - 01.2008