Heather Chilcutt
Lancaster,SC
Summary
Analytical and results-oriented individual with a passion for continuous learning seeking career transition to an accounting role. Part-time student eager to contribute to the accounting team and gain hands-on experience in a professional environment.
Overview
10
10
years of professional experience
Work History
Member Care Specialist I
FOUNDERS FEDERAL CREDIT UNION
Lancaster, SC
08.2023 - Current
- Aided customers with inquiries regarding credit union services through telephone and mail in a pleasant, professional, and efficient manner
- Achieved one-call resolution by efficiently handling incoming calls and addressing member issues
- Exhibited expertise in credit union's offerings and utilized various computer programs/systems to accurately address member inquiries regarding accounts
- Executed computer transactions for members in compliance with established manual procedures
- Educated members about different financial products available at the credit union
- Ensured member security by adhering to strict verification protocols during phone interactions
- Provided exceptional service by promptly addressing inquiries, resolving issues, and processing transactions
Member Service Representative
SOUTH CAROLINA STATE CREDIT UNION
Columbia, SC
08.2019 - 01.2023
- Provided support to members through phone and email, delivering details about account balances, loans, and online banking
- Generated additional revenue by successfully cross selling an average of 5 checking accounts and 7 loan products each month
- Delivered credit union information to individuals interested in membership
- Engaged in communication with back-office departments to conduct research regarding member inquiries
- Processed new account applications using Docu-Sign
- Handled a variety of customer requests including ATM/Debit disputes, loan deferments, and other transactions by promptly filling out the appropriate forms
Math Teacher
FURMAN MIDDLE SCHOOL
Sumter, SC
08.2014 - 06.2019
- Established and enforced clear objectives to keep classroom environment consistent and focused on learning
- Analyzed student performance data in Excel to guide and modify instruction
- Monitored student progress regularly and provided feedback on assignments and test results
- Utilized a variety of instructional methods including lectures, demonstrations and hands-on activities
- Led instructional sessions for students before and after school
- Integrated technology into classroom settings to engage students and diversify instruction
Pool Attendant
Lakewood Apartment Complex
Sumter, SC
06.2017 - 08.2018
- Checked passes for admission into the facility
- Provided assistance and guidance to guests regarding pool facility use
- Monitored pool area to ensure safety and compliance with rules and regulations
- Inspected recreational areas to satisfy cleanliness guidelines and remove debris
Assistant Volleyball Coach
FURMAN MIDDLE SCHOOL
Sumter, SC
08.2017 - 06.2018
- Assisted head coach in the planning and execution of daily practice sessions to improve player skills and team cohesion
- Provided feedback to athletes during and after performances to encourage continuous improvement
- Tracked data related to team performance such as scores, statistics
- Managed paperwork related to team activities including rosters, schedules
Education
Bachelor of Arts - Mathematical Sciences And Secondary Education
CLEMSON UNIVERSITY
Clemson, SC08-2013
Skills
- Data Analysis
- Attention to Detail
- Data Processing
- Clerical Support
- Customer Service
- Mathematics
- Problem-Solving
Timeline
Member Care Specialist I
FOUNDERS FEDERAL CREDIT UNION
08.2023 - Current
Member Service Representative
SOUTH CAROLINA STATE CREDIT UNION
08.2019 - 01.2023
Assistant Volleyball Coach
FURMAN MIDDLE SCHOOL
08.2017 - 06.2018
Pool Attendant
Lakewood Apartment Complex
06.2017 - 08.2018
Math Teacher
FURMAN MIDDLE SCHOOL
08.2014 - 06.2019
Bachelor of Arts - Mathematical Sciences And Secondary Education
CLEMSON UNIVERSITY
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