Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic

Heather Cho

Suwanee,GA

Summary

Experienced Project Coordinator and Account Manager with a strong background in managing projects across construction, healthcare, and property maintenance industries. Proficient in providing analytical and administrative support to ensure project success, monitor progress, and mitigate risks. Skilled in meticulously documenting project milestones, coordinating meetings, and maintaining effective communication with stakeholders. Known for being detail-oriented and adept at handling high-volume workloads, while consistently delivering projects on time and within budget. Recognized for proactive, cross-functional communication and an organized approach to enhance team productivity. Offers valuable insights gained from a successful career spanning several years.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Key Account Manager

CBM Atlanta
Norcross, GA
05.2016 - 02.2024
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Provided leadership and coaching for staff by analyzing performance and adapting to customer recommendations.
  • Developed and implemented strategies to increase client retention.
  • Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.

Project Coordinator - Commercial Construction

Contek Construction Technology
07.2013 - 04.2016
  • Managed resource estimates, project timeline, project milestones, task dependencies and critical path.
  • Created quality management plan, developed and maintained project documentation and oversaw project design.
  • Negotiated terms and conditions for customer contracts.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Skilled at working independently and collaboratively in team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed reports for management review detailing current status of projects.
  • Coordinated project activities with vendors and suppliers and maintained relationships

Skills

  • CRM Systems
  • Consultative Selling Techniques
  • Client Relationship-Building
  • Investigation of Claims
  • Community Organization
  • Team collaboration
  • Employee Mentoring
  • Business Development Strategy
  • Analytical thinking
  • Project management
  • MS Office
  • Budget Planning
  • Cost Management
  • Problem-Solving
  • P&L Management
  • Attention to Detail
  • Vendor Management
  • Strategic Planning

Certification

  • Notary Public of GA
  • CPR / AED / First-Aid
  • Bloodborne Pathogens Infectious Disease Control
  • HIPPA for Business Associates
  • Relationship Management and Business Development
  • Mircosoft Word

Languages

Korean
Native/ Bilingual

Timeline

Key Account Manager

CBM Atlanta
05.2016 - 02.2024

Project Coordinator - Commercial Construction

Contek Construction Technology
07.2013 - 04.2016

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Heather Cho