Smruti Lipi Sahoo
Rocky Hill
Summary
Customer-focused professional with 5+ years of experience in enterprise account management, client relationship management and banking services. Experienced in supporting business customers, coordinating with cross-functional teams, resolving customer issues, and delivering a high-quality customer experience. Strong communication, presentation, and organizational skills with the ability to manage multiple priorities in fast-paced environments. Holds a Master's in Business Administration in HR & Marketing and Bachelors in Information Technology ,providing a combination of technical understanding and business acumen. Eager to transition into a Customer Success role supporting technology solutions and helping customers maximize product value.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Key Account Manager
Redington India Ltd
Tamil Nadu, India
06.2016 - 02.2019
- Managed nationwide sales of Hewlett Packard Enterprise (HPE) server solutions, aligning strategies with market demand to enhance client satisfaction.
- Managed relationships with enterprise customers and served as the primary point of contact for business accounts.
- Worked closely with customers to understand business requirements and recommend appropriate technology solutions.
- Coordinated with sales, operations, logistics, and technical teams to ensure timely order processing and customer satisfaction.
- Delivered product presentations and explained solution benefits to customers during meetings.
- Supported customers throughout the sales lifecycle by addressing inquiries and resolving service-related issues.
- Built long-term customer relationships through regular communication and proactive follow-up.
- Monitored customer requirements and collaborated internally to improve service delivery.
- Managed multiple customer accounts simultaneously while meeting deadlines and business objectives.
- Prepared reports, quotations, presentations, and customer documentation.
Human Resource Intern
Mahindra & Mahindra
Odisha, India
04.2015 - 09.2015
- Screened resumes and supported the hiring team with candidate shortlisting.
- Managed candidate communication and scheduled interviews to enhance candidate experience.
- Supported candidate sourcing and coordinated interview logistics to facilitate hiring process.
- Organized and maintained recruitment documentation for streamlined hiring operations.
Banking Officer
ICICI Bank Ltd
Odisha, India
08.2011 - 08.2013
- Assisted retail banking customers with financial products and account-related services.
- Resolved customer inquiries while ensuring a high level of customer satisfaction.
- Educated customers on banking products and digital services.
- Collaborated with internal departments to resolve customer issues efficiently.
- Maintained accurate customer records and ensured compliance with banking regulations.
- Built trusted customer relationships through professional and timely service.
Education
Master's - Business Administration (HR & Marketing)
Biju Patnaik University of Technology
Odisha, India06-2016
Bachelor of Technology - Information & Technology (IT)
Biju Patnaik University of Technology
Odisha, India06-2010
Skills
- Customer Success Support
- Account Management
- Client Relationship Management
- Customer Onboarding Support
- Customer Engagement
- Customer Support
- Stakeholder Management
- Cross-functional Collaboration
- Product Presentations
- Customer Training
- Problem Resolution
- CRM Systems
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Project Coordination
- Enterprise Customer Support
- Communication
- Time Management
- Adaptability
Certification
- Professional in Human Resource (HRCI PHR) Certification, Udemy
- Agile Project Management, Google
- Foundations of Project Management, Google
- Business Analysis & Process Management, Coursera
Websites, Portfolios, Profiles
www.linkedin.com/in/smruti-lipi-sahoo-934abb159
Additional Information
No Sponsorship Required. Work Permit: H4 EAD
Timeline
Key Account Manager
Redington India Ltd
06.2016 - 02.2019
Human Resource Intern
Mahindra & Mahindra
04.2015 - 09.2015
Banking Officer
ICICI Bank Ltd
08.2011 - 08.2013
Bachelor of Technology - Information & Technology (IT)
Biju Patnaik University of Technology
Master's - Business Administration (HR & Marketing)
Biju Patnaik University of Technology