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H2fit: Cognitive Performance Specialist - East Region

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Associate Principal Engineer

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Accomplished professional with several years of information technology support experience. Tech-savvy professional well-versed in installing and configuring computer systems, diagnosing hardware and software defects and supporting new application roll-outs. Committed to providing efficient, high-quality support.

  Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.  

  IT Support Technician and Cybersecurity professional with experience in Tier 1 and Tier 2 technical support, VOIP systems, networking, and IT infrastructure. Skilled in troubleshooting HiHi systems, MikroTik routers, TP-Link devices, hardware, software, and network issues within SLA-driven environments. Holds Master's degree in IoT with Cybersecurity from Bournemouth University and possesses strong knowledge of network security, incident management, risk management, and information security. Recognised for delivering excellent customer service, resolving technical issues efficiently, and supporting secure, reliable IT operations.  

Dynamic IT professional with extensive experience at Family Health Care Center of Kalamazoo, excelling in IT operations management and cybersecurity. Proven track record in optimizing network performance and enhancing user support, while demonstrating strong problem-solving and communication skills. Committed to driving process improvements and ensuring compliance in fast-paced environments. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Heather Cholette

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University of Toledo

University of Toledo

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Help Desk, Tier 2

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University of Toledo

University of Toledo

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