Vernis Mims

Dynamic IT professional with extensive experience at Family Health Care Center of Kalamazoo, excelling in IT operations management and cybersecurity. Proven track record in optimizing network performance and enhancing user support, while demonstrating strong problem-solving and communication skills. Committed to driving process improvements and ensuring compliance in fast-paced environments. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

• TestOut Security Pro (CompTIA Security+ Equivalent)
• TestOut Network Pro (CompTIA Network+ Equivalent)
• TestOut PC Pro (CompTIA A+ Equivalent)
• Dell Client Systems Support
• Dell Security Foundations
• PowerFlex 3.0
• Ready Node

• Improved system uptime and reduced recurring technical issues through root cause analysis and proactive support strategies.
• Maintained high SLA compliance and consistently exceeded support performance benchmarks.
• Strengthened IT security and compliance in healthcare environments through effective system administration and policy enforcement.
• Successfully supported multi-site infrastructure, ensuring seamless operations across departments.
• Developed leadership, mentoring, and strategic planning skills through coaching and educational roles, transferable to IT management.