Heather Christensen
Pleasant Grove
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude, and excellent customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Registered Nurse
Revere OBGYN
Pleasant Grove, UT
06.2021 - Current
- Administered medications and monitored patient responses to ensure optimal care.
- Collaborated with healthcare team to develop individualized patient care plans.
- Educated patients on prenatal and postnatal health practices and procedures.
- Implemented safety protocols to enhance patient well-being in clinical settings.
- Assisted in performing routine examinations and diagnostic tests for patients.
- Trained junior nursing staff on best practices for obstetric care.
- Streamlined patient intake processes, improving workflow efficiency within the clinic.
- Advocated for patient needs, facilitating communication between patients and medical professionals.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Managed patients recovering from medical or surgical procedures.
- Monitored patient reactions after administering medications and IV therapies.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Recorded details regarding therapies to keep patient charts updated.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Registered Nurse
Intermountain Health Care
American Fork, UT
01.2014 - 06.2021
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Monitored patient reactions after administering medications and IV therapies.
- Managed patients recovering from medical or surgical procedures.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Certified Nursing Assistant
Intermountain Health Care
American Fork, UT
08.2009 - 01.2014
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored and recorded vital signs to support patient health assessments.
- Collaborated with nursing staff to develop and implement patient care plans.
- Provided emotional support to patients and families during challenging times.
- Advocated for patient needs by communicating effectively with healthcare teams.
- Trained new staff on best practices for patient assistance and safety protocols.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Built rapport with patients and families, providing emotional support during difficult times.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Transported patients between rooms and appointments or testing locations.
Education
Associate of Science - Nursing
Salt Lake Community College
Salt Lake City, UT12-2013
Skills
- Medication and IV administration
- Medication administration
- Direct patient care
- Patient assessments
- Patient assessment
- Documentation and charting
- Strong clinical judgment
- Patient education and counseling
- Clinical judgment
- Patient and family advocacy
- Infection control measures
- Compassion and empathy
- IV setup
- Intravenous therapy
- Patient management
- Professional bedside manner
- Physical assessments
- Patient care planning
- Family education
- Taking vitals
- Nursing staff leadership
- Medication distribution
- Precepting
- Lab result interpretation
- Team coordination
- EMR systems
- Complex Problem-solving
- Emergency response
- Maintaining privacy
- Relationship building
- Vaccine administration
- Chart updating
- Diabetes management
- EMR / EHR
- Procedure preparations
- Emotional awareness
- HIPAA education
- Administering immunizations
- Removing sutures
- Mental health nursing
- Preventive health
- Appointment scheduling
- Call triaging
- Setting up referrals
Certification
BLS certified-Exp: 10/2026
NCC Certified in Fetal Monitoring-Exp: 3/2027
Timeline
Registered Nurse
Revere OBGYN
06.2021 - Current
Registered Nurse
Intermountain Health Care
01.2014 - 06.2021
Certified Nursing Assistant
Intermountain Health Care
08.2009 - 01.2014
Associate of Science - Nursing
Salt Lake Community College