HEATHER CHRISTENSEN

* 110%+ 2025-2019

* 91% YTD for 2026

* Managed high-performing sales teams to drive revenue growth and customer satisfaction.

* Directed market analysis to identify emerging trends and competitive opportunities.

• Led multi-state administrative, sales and operational alignment, ensuring consistent procedures, and service continuity.
• Transformed a low performing market into the company's top ranked region of 7 states annually after one year of ownership from 1 million to over 11 million in AP
• Developed a team of six to reach and exceed production targets, resulting in successful bonuses and recognition
• Recognized as top company leader 5 of 6 years with 150% MPI

• Expanded statewide program participation through sustained relationship and achieved 105% goal
• Strengthened process structure and internal coordination to support service consistency and transparency.

• Coordinated and raised funds for continued assistance and studies for children's blood and cancer disorders

• Created new position company-wide in 50 states and led district operations with a focus on training, documentation, and workflow consistency.
• Conducted statewide field training with agents and management resulting in 125%+ account growth
• Achieved #1 production ranking in U.S. company states by 140%.

• Developed sales procedures and relationship-based outreach strategies.
• Managed weekly meetings and networking operations.
• Hired and trained 25 employees with highest retention in the state.
• Recipient of 45 FAME Awards; 12 consecutive annual production trips.
• Achieved 350% MPI of goals; numerous #1 state and quarterly production honors.

• Contributed to research and analysis for a major U.S. military housing privatization initiative (approx. $84B+ program scope).
• Drafted proposal language, briefing materials, and cross-sector communications.