Heather Clapp
Camby,IN
Summary
Dynamic Store Manager with extensive experience at Payless Liquor Store, excelling in team leadership and customer service. Proven track record in inventory management and cash handling, fostering a positive work environment while driving sales growth. Skilled in training and mentoring staff, ensuring operational excellence and customer satisfaction.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
18
18
years of professional experience
Work History
Store Manager
Payless Liqour Store
Indianapolis, IN
09.2019 - Current
Store Manager/only manager
Scheduling, hiring, discipline, ordering, stocking, cleaning, organization, talking with vendors, communication with home office/owner, register, money counting/handling, deposit, bank runs, price changes. managing 10+ employees at a time
3rd Shift Stocker
Walmart Neighborhood Market
Indianapolis, IN
11.2025 - 03.2026
3rd shift stocking
Night Auditor
Myplace Hotel
Plainfield, IN
10.2023 - 11.2025
night auditor, front desk, laundry, cleaning, guest service, housekeeping,
Assistant Manager
5 Below
Plainfield, IN
01.2018 - 09.2019
assistant manager/acting store manager
scheduling, hiring, discipline, stocking, ordering, mod resets, price changes, customer service, register, money handling, money counting, bank runs, deposit runs,
Department Manager
Walmart
Camby, IN
04.2008 - 10.2018
toys/sporting goods department manager- 3 years
stationary/crafts department manager- 2 years
electrics/photo department manager-1 year
mod team supervisor/ 3rd shift stocker- 4 years
hiring, discipline, ordering, stocking, price changes, mod resets, manager meetings, customer service, register, money handling
Education
High School Diploma -
Waldron Higher School
Waldron, IN05.2000
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Store opening and closing
Team leadership
Friendly and positive
Outstanding communication skills
Team leadership and coaching
Inventory management
Store merchandising
Cash management
Retail inventory management
Shift scheduling
Employee training
Inventory control
Recruitment and hiring
POS systems
Team building and leadership
Store displays
Staff management
Accurate cash handling
Timeline
3rd Shift Stocker
Walmart Neighborhood Market
11.2025 - 03.2026
Night Auditor
Myplace Hotel
10.2023 - 11.2025
Store Manager
Payless Liqour Store
09.2019 - Current
Assistant Manager
5 Below
01.2018 - 09.2019
Department Manager
Walmart
04.2008 - 10.2018
High School Diploma -
Waldron Higher School