Heather Clark
Brookland,USA
Summary
Dynamic professional with a strong background in healthcare administration. Proven expertise in medical billing and coding, complemented by exceptional organizational skills. Adept at enhancing patient care coordination and fostering effective communication across departments, ensuring seamless operations and improved patient experiences.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Special Education Paraprofessional
Brookland School District
Brookland, Arkansas
08.2023 - Current
- Facilitated implementation of individualized education plans for students.
- Monitored student progress and reported observations to teaching staff.
- Supported classroom management by fostering a positive learning environment.
- Collaborated with special education staff to adapt materials and activities.
- Engaged students in activities promoting social skills and teamwork.
- Provided one-on-one instruction for students requiring additional academic support.
- Implemented behavior management strategies developed by special education team.
- Supervised students during lunch and recess, ensuring safety at all times.
Education Coordinator
St. Bernard's Heart and Vascular
Jonesboro, Arkansas
08.2014 - 04.2022
- Coordinated patient scheduling and efficiently managed appointment logistics.
- Handled incoming calls and promptly addressed patient inquiries.
- Processed patient registrations while maintaining accurate record-keeping practices.
- Verified insurance information to ensure service eligibility and coverage.
- Assisted healthcare providers with various administrative tasks as needed.
- Checked patients in and out of appointments, collecting co-payments accurately.
- Prepared charts for new patients, confirming completion of all necessary forms.
- Maintained electronic medical records and processed insurance claims using advanced billing software.
Legal Assistant
Hitt & Kidd Law Firm
Paragould, Arkansas
03.2012 - 08.2014
- Managed case files and organized legal documents for attorney review.
- Conducted client intake interviews to gather essential information.
- Reviewed and summarized depositions and legal records for attorney use.
- Communicated with clients regarding case statuses and documentation requests.
- Provided administrative support by managing calendars, scheduling appointments, and preparing correspondence.
- Maintained client confidentiality in all matters of operations.
- Answered phones promptly while delivering courteous customer service.
- Executed basic bookkeeping duties by tracking payments received from clients.
Front Desk Receptionist
NEA Baptist Women's Clinic
Jonesboro, Arkansas
10.2009 - 03.2012
- Handled multi-line phone system to direct calls and provide information.
- Assisted medical staff with patient check-in and documentation processes.
- Processed insurance information and collected patient co-pays effectively.
- Maintained accurate patient records in electronic health record system.
Receptionist
Focus Bank
Paragould, AR
05.2008 - 09.2009
- Answering all 11 phone lines
- Online banking issues, pay all bank bills
- Filing and ordering of things around the bank
- Balance focus bank accounts, fresh start program, and look up loan amounts
Unit Information Coordinator
St. Bernard's Medical Center
Jonesboro, AR
12.2004 - 05.2006
- Greets and registers patients on arrival to floor
- Assist with all needs of the patients
- Prepares birth certificates and documents for the DR to complete a delivery
- Orders all lab work and supplies while also answering the phones
Education
Bachelor's degree - Healthcare Management
Arkansas State University
Jonesboro, AR05.2019
Certificate - Certified Nursing Assistant
Skilcare Nursing Center
Jonesboro, AR12.2004
High school diploma - Hoxie, AR
Hoxie High School
Hoxie, AR05.2003
Skills
- Patient care coordination
- Medical billing and coding
- Medical terminology proficiency
- HIPAA compliance knowledge
- Healthcare administration skills
- Team collaboration skills
- Effective communication skills
- Attention to detail focus
- Time management
- CPR certification
- Critical thinking ability
- Organizational skills
- Legal research capability
Certification
Certified Nursing Assistant (CNA), 11/01/04-12/31/23
Languages
English, Expert
Timeline
Special Education Paraprofessional
Brookland School District
08.2023 - Current
Education Coordinator
St. Bernard's Heart and Vascular
08.2014 - 04.2022
Legal Assistant
Hitt & Kidd Law Firm
03.2012 - 08.2014
Front Desk Receptionist
NEA Baptist Women's Clinic
10.2009 - 03.2012
Receptionist
Focus Bank
05.2008 - 09.2009
Unit Information Coordinator
St. Bernard's Medical Center
12.2004 - 05.2006
Bachelor's degree - Healthcare Management
Arkansas State University
Certificate - Certified Nursing Assistant
Skilcare Nursing Center
High school diploma - Hoxie, AR
Hoxie High School
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