Heather Cleland
Seattle,WA
Summary
Meticulous, dynamic, professional who truly cares about the well-being of each individual, community, and our planet. Excels at task management, coordination, logistics, and finds joy through supporting people and purposeful work. Looking for a role where I can support a mission driven organization that contributes to the collective good.
Overview
13
13
years of professional experience
Work History
Property Manager
Blanton Turner
08.2020 - Current
- Prioritize housing needs in the area by negotiating with investor objectives and developing strong partnerships with local housing assistance organizations with over 20% placement rate specific to combating homelessness.
- Led lease-up efforts to bring building to a profitable state within six months at 95% resident occupancy and 100% commercial occupancy.
- Efficiently oversee property operations including budget management, contract negotiations, meeting logistics, asset management, documentation of processes, tenant relations, maintenance coordination.
Property Manager and Broker
North Pacific Properties
11.2017 - 12.2020
- Built a portfolio of real estate clients throughout Seattle’s neighborhoods to specifically meet diverse housing needs in the Seattle area.
- Absorbed high need clients into portfolio to resolve deep issues with tenant relationships and asset management with 87% retention rate.
Office Manager
North Pacific Properties
12.2016 - 11.2017
- Expanded the role from strictly front desk to full operational support for office, brokers, and executives.
- Increased broker satisfaction through extra, committed support, resulting in 30% growth of referred new agents and earning an award as one of Washington's 100 Fastest-Growing Private Companies.
Head of People Operations and Senior Recruiter
Soda, LLC
11.2014 - 01.2016
- Grew and fostered technical, editorial, and leadership team from 6 to 32.
- Executed all company events, meetings, business travel, and relocation services.
- Took company from technical to people focused through aligned hiring efforts with defined culture in place, through acquisition.
Senior Strategic Account Executive
Runzheimer International
08.2012 - 11.2014
- Managed employee mobility programs by designing, implementing, training, reporting, and presenting program results for impactful change to clients at C-level.
- Within first year, was assigned top tier clients and mentorship role within the department.
- Conducted technical, remote trainings for groups ranging from 15 to 300+ participants.
Education
Bachelor of Arts - International Economics And Development
University of Wisconsin, Milwaukee
Milwaukee, WISkills
- Creative problem solver
- Meeting logistics extraordinaire
- Workflow optimizer
- Cross generational communicator
- Ethically responsible
- Seasoned calendar and task manager
Timeline
Property Manager
Blanton Turner
08.2020 - Current
Property Manager and Broker
North Pacific Properties
11.2017 - 12.2020
Office Manager
North Pacific Properties
12.2016 - 11.2017
Head of People Operations and Senior Recruiter
Soda, LLC
11.2014 - 01.2016
Senior Strategic Account Executive
Runzheimer International
08.2012 - 11.2014
Bachelor of Arts - International Economics And Development
University of Wisconsin, Milwaukee
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