Joya Smarr
Atlanta,GA
Summary
Respected leader of customer-focused teams who instills a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and business operations policies.
Overview
15
15
years of professional experience
Work History
Property Manager
HSI Management
Atlanta, GA
10.2020 - Current
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
Assistant Manager
HSI Management
Atlanta, GA
01.2014 - Current
- Assist Property Manager posting and verifying duties to make payments to vendors
- Assist with leasing, marketing, and resident relations for the community
- Process resident rental payment and maintained delinquency report
- Monitor renewals; distribute and follow-up on renewals notices
- Assist in monitoring advertising effectiveness.
Leasing Agent/ Floater
American Management
Atlanta, GA
01.2012 - 01.2014
- Greet prospects and qualify by covering all criteria
- Inspect models and available market ready units, communicate related service needs to Property Manager
- Assist in monitoring renewals
- Distribute and follow-up on renewal notices
- Monitor advertising effectiveness
- Gather information about market competition in the area
- Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service.
Supervisor
Holiday Inn
Atlanta, GA
01.2010 - 01.2012
- Supervise front desk operations such as guest check-in and check-out, room inventory, and incoming phone calls
- Assist in organizing the inventory, storage, and distribution of foodstuffs and supplies
- Trained staff on rules and regulation with health board standards
- Assist the general manager with management tasks such as creating employee work schedules
- Interacts with hotel guests to ensure they receive a quality experience
- This includes answering questions and addressing customer complaints.
Education
Creekside High School
01.2007
Georgia Perimeter College
Skills
- Strong Client Relations
- Tax Credit Experience
- Onsite- experience
- Excellent Communication Skills
- Training development
- Creative Problem Solver
- Energetic Work Attitude
- Staff Management
- Vendor Management
- Financial Budgeting and Reporting
- Payment Collection
References
Furnished Upon Request
Timeline
Property Manager
HSI Management
10.2020 - Current
Assistant Manager
HSI Management
01.2014 - Current
Leasing Agent/ Floater
American Management
01.2012 - 01.2014
Supervisor
Holiday Inn
01.2010 - 01.2012
Creekside High School
Georgia Perimeter College