Heather Cobb
San Antonio,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
General Manager
Rev'd Auto Styling
01.2024 - 01.2025
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed all customer service from informing product knowledge to scheduling and handling all payments.
- Managed employees schedules and all HR.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Handled all product and inventory ordering.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Owner/Founder
Mach1 Window Films Inc
01.2016 - 03.2023
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Generated revenues yearly and effectively capitalized on industry growth.
- Established foundational processes for business operations.
- Interacted well with customers to build connections and nurture relationships.
Financial Services Representative
First Tennessee Bank
01.2016 - 12.2017
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Maintained updated records of all financial transactions to support traceability.
- Built and established relationships with clientele to improve future business opportunities.
Customer Service Representative
Third Union Finance
01.2015 - 01.2015
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and provided backup support for organizational leadership.
Membership Sales Representative
LA Fitness
01.2013 - 01.2015
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Proactively managed client correspondence and recorded tracking and communications.
Education
No Degree - Counseling Psychology
Dyersburg State Community College
DyersburgHigh School Diploma -
Dyersburg High School
DyersburgSkills
- Branding
- Sales
- Advertising and marketing
- Strategic planning
- Schedule management
- Budgeting and cost control
- Exceptional interpersonal communication
- Motivation
- Program administration
- Staff training
- Customer relations
- Team building
- Troubleshooting expertise
Timeline
General Manager
Rev'd Auto Styling
01.2024 - 01.2025
Financial Services Representative
First Tennessee Bank
01.2016 - 12.2017
Owner/Founder
Mach1 Window Films Inc
01.2016 - 03.2023
Customer Service Representative
Third Union Finance
01.2015 - 01.2015
Membership Sales Representative
LA Fitness
01.2013 - 01.2015
No Degree - Counseling Psychology
Dyersburg State Community College
High School Diploma -
Dyersburg High School
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