Heather Cole

• Compiled month-end reporting, financial schedules and reconciliations.
• Compiled and prepared journal entries and journal vouchers, ensuring accurate general ledger records.
• Managed accounts receivable activities such as applying payments received, monitoring customer balances.
• Reviewed and analyzed financial statements for accuracy and compliance with accounting standards, supporting informed decision-making.
• Maintained fixed asset registers in accordance with GAAP requirements.
• Performed month-end close activities such as accruals, amortization, allocations.
• Conducted monthly and year-end close processes, improving accuracy and timeliness of financial reporting.
• Cross-trained employees to ensure continuity of operations during personnel absences.
• Operated multiple lines of business such as truck rental, commute, fleet management, and car sales.

• Processed title and registration documentation nationwide for sold units.
• Cultivated relationships with county officials to expedite documentation processing.
• Conducted quarterly in-house title audits for compliance and accuracy.
• Managed check requests to facilitate timely customer refunds.
• Assisted accounting with duties related to car sales transactions.
• Facilitated weekly trade unit calls between corporate and dealerships to optimize title processes.
• Enhanced customer satisfaction by resolving issues with prompt, knowledgeable service.
• Supported colleagues through guidance to foster a collaborative work environment.

• Guided customers in selecting vehicles tailored to their specific needs and preferences, enhancing overall satisfaction.
• Conducted vehicle demonstrations to highlight features and benefits effectively.
• Handled customer inquiries and ensured timely follow-up, contributing to high levels of customer satisfaction.
• Collaborated with the finance team to facilitate vehicle financing options.
• Maintained up-to-date knowledge of inventory and market trends in automotive sales.
• Cultivated strong relationships with clients, resulting in increased repeat business and referrals.
• Ensured all necessary documentation was completed accurately prior to delivery of vehicle.
• Received "Hat Trick" award for achieving 3 sales in one day during first sales month.

• Boosted branch operating profit, ranking #11 in cost control among peers.
• Exceeded corporate average in customer service scores through effective issue resolution.
• Managed daily operations and scheduled staff, enhancing overall efficiency.
• Oversaw inventory management, guaranteeing product availability at all times.
• Trained new employees on company policies and operational procedures to enhance performance.
• Implemented sales strategies that successfully promoted new products and services.
• Ensured compliance with company standards and safety regulations, reducing potential risks.

• Identified branch growth opportunities, contributing to increased revenue potential.
• Enhanced customer service experiences, resulting in surpassing corporate average satisfaction rates.
• Acquired knowledge of company processes and employee role functions.
• Strengthened leadership abilities through training and practical task execution.
• Surpassed monthly sales goals for six consecutive months to secure promotion.
• Led ARX program for insurance rentals, improving service delivery and customer satisfaction.
• Greeted customers warmly to create a positive first impression.
• Ensured vehicle cleanliness and compliance with safety standards.

• Oversaw incoming and outgoing shipments, ensuring accurate processing and timely delivery.
• Managed vault movement, enhancing security and organization of cash assets.
• Conducted regular branch security tests.
• Monitored ATM levels to maintain cash availability and meet customer needs.
• Assisted in training tellers on best practices and procedures.

• Processed customer transactions accurately, ensuring swift service and customer satisfaction.
• Assisted customers with account inquiries and balances, fostering trust and enhancing client experience.
• Maintained cash drawer security and balanced daily totals.
• Ensured compliance with banking regulations and policies.
• Handled large volumes of currency with precision, minimizing errors and maintaining operational efficiency.
• Maintained confidentiality of all customer records and information according to company policies.
• Built and maintained client relationships through quality, personalized interactions.
• Verified customers' identification to ensure compliance with laws and regulations.
• Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.

Oversaw daily office operations, enhancing workflow and supporting team productivity.

• Scheduled meetings and maintained calendars for business owners, optimizing time management and coordination.
• Tracked invoices and payments, ensuring accuracy and timeliness in accounts receivable and payable.
• Managed filing system for records, correspondence, and essential documents.
• Answered phone calls, responded to emails, routed mail, and coordinated courier services.
• Handled front desk operations by greeting visitors and directing inquiries appropriately.
• Resolved customer inquiries promptly while nurturing positive client relationships.
• Processed lease agreements and showcased available rental units.