Heather Coles
Belleville
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
31
31
years of professional experience
Work History
Chiropractic Assistant
Swansea Chiropractic
11.2024 - Current
- Assisted in patient intake and documentation to ensure accurate record-keeping.
- Coordinated scheduling for patient appointments to optimize clinic efficiency.
- Supported front desk operations, including answering inquiries and processing payments promptly.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
Legal Liaison
Axis Spine & Orthopedics
05.2024 - 10.2024
- Proven ability to effectively communicate and collaborate with entities inside and outside the office such as supervisors, caseworkers, and attorneys.
- Solve conflicts and address issues between entities inside and outside the office.
- Review documents for accuracy and legal requirements.
- Proficient with Microsoft Word to produce Word documents, spreadsheets, update calendars, and email.
- Set up and schedule depositions between my provider and attorneys.
- Formed key partnerships with local attorneys driving awareness of office care opportunities.
- Utilized Microsoft Excel to categorize multiple reports into one detailed easy to discern spreadsheet.
- Schedule appointments for special medical examinations for workmen's compensation cases.
Front Desk Receptionist
Axis Spine & Orthopedics
09.2023 - 05.2024
- Greeted and welcomed guests, providing a positive first impression of the company.
- Efficiently handled all incoming and outgoing mail, packages, and deliveries.
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively.
- Handled confidential information with utmost discretion while maintaining strict confidentiality protocols.
- Trained new receptionists on office procedures, phone systems, and customer service best practices.
- Served as a point of contact for building maintenance requests such as repairs or cleaning services.
- Demonstrated strong problem-solving skills when handling difficult situations or demanding customers.
Customer Service
Care Professional at Home Instead
12.2019 - 07.2023
- Remains alert to problems or health issues of clients and competently responded.
- Provides interpersonal skills, including exceptional patience and listening skills.
- Transports clients to and from appointments, errands, activities, etc.
- Has empathy and the ability to care for the client’s social, emotional, physical, and mental needs.
- Open communication with the office staff about client updates.
Vehicle Service Agent
Enterprise
10.2018 - 02.2019
- Greeted customers and ensured they were satisfied with the vehicle.
- Responsible for maintaining an inventory of cleaning supplies.
- Assisted with local deliveries of vehicles and clients.
Medical Assistant
TLC Pediatrics
12.2015 - 05.2016
- Answered phone calls, triaged patients, scheduled patient appointments and medical tests, maintained patient medical records.
- Prepared patients for examinations, took medical histories, assisted physician during procedures.
Medical Technician
United States Air Force
12.1995 - 01.2016
- High level of attention to detail, organized multitasker with ability to prioritize accurately.
- Created and maintained physician schedules in CHCS.
- Booked appointments for patients to include rescheduling or canceling if needed.
- Ability to transcribe physician’s orders, understand if they need to be expedited with clear communication with team.
- Worked for multiple physicians, able to adjust to each seamlessly.
- Conducted training and ensured technicians were compliant with Joint Commission on Accreditation of Healthcare standards and medical ethics.
- Collaborated with group practice, nurse managers, and providers to implement currency of business plan goals and strategies.
- Analyzed metrics and conducted self-inspections.
- Prepared daily schedule, assigned additional duties, and delegated tasks equitably.
- Oversaw documentation and maintenance of training records, ensured currency of orientation, safety, and development programs.
- Promoted a safe staff and patient environment while facilitating a harmonious working relationship between patients, visitors, and coworkers.
Education
Master's degree - Psychology
Golden Gate University
San Francisco, CA08.2023
Bachelor's degree - Business Administration
Golden Gate University
San Francisco, CA07.2022
Skills
- Effective Time Management
- Ability to Work Under Pressure
- Computer Systems
- Interpersonal Skills
- Medical Office Experience
- Medical Scheduling
- Medical Records
- Self-motivator
- Problem Solver
- Organizational skills
- Teamwork
- Time management
- Telephone etiquette
Military Service
- Branch: United States Air Force
- Service Country: United States
- Rank: Technical Sergeant
- December 1995 to January 2016
Timeline
Chiropractic Assistant
Swansea Chiropractic
11.2024 - Current
Legal Liaison
Axis Spine & Orthopedics
05.2024 - 10.2024
Front Desk Receptionist
Axis Spine & Orthopedics
09.2023 - 05.2024
Customer Service
Care Professional at Home Instead
12.2019 - 07.2023
Vehicle Service Agent
Enterprise
10.2018 - 02.2019
Medical Assistant
TLC Pediatrics
12.2015 - 05.2016
Medical Technician
United States Air Force
12.1995 - 01.2016
Bachelor's degree - Business Administration
Golden Gate University
Master's degree - Psychology
Golden Gate University