Heather Coley
Miami Gardens,FL
Summary
Detail-oriented Pharmacy Technician with 15 years in medication dispensing and inventory management. Skilled in filling prescriptions, verifying insurance, and maintaining accurate records. Trained new technicians and collaborated with pharmacists to enhance patient outcomes. Committed to leveraging expertise and problem-solving skills in a progressive healthcare environment.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Pharmacy Medication Assistant Liason
Baptist Health Wertheim Cancer Institute
Miami Lakes, FL
09.2026 - Current
Certified Pharmacy Technician
Aids Healthcare Foundation
Wilton Manors
04.2012 - 01.2025
- Mentored and onboarded new pharmacy technicians, imparting essential procedures and best practices to uphold consistent service quality.
- Processed patient prescriptions, accurately entering demographic, insurance, and billing details into electronic patient profiles.
- Facilitated insurance verification, managed prior authorizations through platforms like Cover My Meds, navigated Patient Assistance Programs (PAP) via IASSIST, and processed copay cards.
- Maintained optimal stock levels, meticulously labeling and cataloging medications to ensure precise inventory records.
- Oversaw pharmaceutical supply chain logistics, coordinating monthly, quarterly, and annual inventory counts to maintain stock availability.
- Administered immunizations following established protocols.
- Managed incoming telephone communications, addressing patient and healthcare professional inquiries to enhance service responsiveness.
- Collaborated proactively with pharmacists to address and resolve medication-related issues, thereby optimizing patient treatment outcomes.
- Conducted routine audits to ensure compliance with state regulations and internal policies, safeguarding operational integrity.
Registered Pharmacy Technician
Broward County Health Department
Fort Lauderdale And Pompano Beach
01.2000 - 04.2012
- Dispensed prescriptions by accurately counting and labeling medications with the correct item and quantity.
- Calculated precise dosages and accurately filled prescriptions, generating clear and correct prescription labels.
- Utilized advanced computer systems for efficient prescription processing, including order entry and patient profile updates, ensuring accuracy in label generation.
- Managed medication inventory, ensuring accurate stock levels through meticulous stocking, labeling, and record-keeping.
- Monitored and replenished medication stock daily, ensuring adequate inventory levels and supporting uninterrupted patient care.
- Restocked pharmacy shelves with merchandise, enhancing product visibility and supporting consistent sales.
Education
None - Funeral Service and Director
Miami Dade College
Miami Dade, Fl, USA01-2026
Skills
- Pharmaceutical compounding
- Pharmacy preparation
- Filling prescriptions
- Pharmaceutical calculations
- Pharmaceutical compounding accuracy
- Compounding verification
- Insurance verification
- Pharmacy insurance verification
- Inventory management
- Pharmaceutical inventory
- Medication management
- Medication categorization
- Prior authorization
- Problem-solving skills
- Multitasking
- Customer service
- Patient care
- Verbal communication
- Effective communication
- Team collaboration
- HIPAA regulations compliance
- Compounding records efficiency
- Team collaboration
- Prior authorization
- Cover My Meds
Profile Url
https://bold.pro/my/heather-coley-250412164940/744r
Certification
- Certified Pharmacy Technician
Timeline
Pharmacy Medication Assistant Liason
Baptist Health Wertheim Cancer Institute
09.2026 - Current
Certified Pharmacy Technician
Aids Healthcare Foundation
04.2012 - 01.2025
Registered Pharmacy Technician
Broward County Health Department
01.2000 - 04.2012
None - Funeral Service and Director
Miami Dade College