Heather Colon-Serrano
Middletown,NY
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
8
8
years of professional experience
Work History
Office Assistant 1
Eastern Correctional Facility
04.2023 - Current
- Performs various confidential assignments, composing, editing, and printing documents
- Greets visitors, resolves administrative issues, and directs inquiries
- Sorts, screens, and distributes incoming and outgoing mail
- Establishes, maintains, processes, and updates files, and records
- Orders, stocks, and distributes office supplies.
Food Service
Garnet Health
11.2022 - Current
- Prepares trays for patients, ensuring dietary restrictions are met
- Cleans and sanitizes food service equipment before and after meal services
- Deals directly with customers, hospital staff, patients, and visitors, preparing and serving food
- Manages cash and charge transactions
- Prepares cash reports and cash charge forms for deposits
- Operates and maintains assorted food service equipment.
Customer Service Representative
Blue Cross Blue Shield
05.2022 - 11.2022
- Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims
- Analyzes problems and provides information/solutions
- Uses computerized systems for tracking, information gathering and troubleshooting
- Thoroughly documents inquiry outcomes for accurate tracking and analysis.
Amazon Fulfillment Associate
Amazon
10.2021 - 06.2022
- Selects, packs, and ships orders, ensuring product quality
- Troubleshoot problems and use scanners for barcode reading.
IDS Programmer
Integrated Security Systems
10.2019 - 08.2020
- Perform technical support for intrusion systems, programs panels, and performs system testing
- Create new customer accounts and perform code changes for customers and technicians.
System Support Specialist (Promotion), IT Help Desk Technician
Total Recall Corporation
06.2016 - 10.2019
- Appointed as lead help desk and monitoring technician (SolarWinds and operation of TRC systems)
- Managed system-wide operating system and software deployments, as well as any related upgrade problems
- Delivered network technology training to junior technicians, which enhanced knowledge base and team productivity
- Facilitated volunteer opportunities for junior IT professionals to assist with technology implementations, training, and support
- Contributed to development of volunteer training materials and resources
- Collaborated with IT team members to develop and implement strategic plans for technology upgrades.
- Assisted in recruiting, training, and coordinating volunteers and technicians for programs
- Provided technical support and troubleshooting assistance to staff and volunteers, resolving hardware and software issues
- Develop and implement strategies for recruiting volunteers with IT experience, including professional associations and online platforms
- Participated in IT projects and initiatives, offering expertise and support as needed
- Maintained license databases and network maps.
- Improved system performance by identifying and resolving technical issues in timely manner.
Education
A.A.S of Cyber Security -
SUNY Orange
Middletown, NY 06.2016
Skills
- Organizational and Time Management
- Volunteer Recruitment and Retention
- Program Coordination and Management
- Data Collection and Analysis
- Technical Troubleshooting
- Effective Communication
- High Attention to Detail
- Productivity and Organization
- Process Improvement
- Data Entry
- Time Management
- Positive Attitude
Timeline
Office Assistant 1
Eastern Correctional Facility
04.2023 - Current
Food Service
Garnet Health
11.2022 - Current
Customer Service Representative
Blue Cross Blue Shield
05.2022 - 11.2022
Amazon Fulfillment Associate
Amazon
10.2021 - 06.2022
IDS Programmer
Integrated Security Systems
10.2019 - 08.2020
System Support Specialist (Promotion), IT Help Desk Technician
Total Recall Corporation
06.2016 - 10.2019
A.A.S of Cyber Security -
SUNY Orange
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