Heather Conard
Casper
Summary
Experienced service advisor skilled in member support and customer satisfaction. Strong focus on team collaboration and adaptability to changing needs, ensuring reliability and results. Proficient in problem-solving, communication, and conflict resolution, with keen ability to understand and address member concerns effectively. Known for fostering positive relationships and driving team success.
Overview
17
17
years of professional experience
Work History
Member Service Advisor
WyHy Federal Credit Union
Casper, WY
09.2018 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Assisted in processing loan applications, ensuring compliance with credit union policies.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Mentored new hires, providing extensive training on company policies and procedures to ensure seamless integration into the team.
- Contributed to positive workplace culture by actively participating in team-building activities and sharing best practices with colleagues.
- Acted as a trusted advisor for members, providing expert guidance on financial products and services while upholding the highest levels of integrity and professionalism.
Teller
WyHy Federal Credit Union
Casper, WY
03.2017 - 09.2018
- Processed daily transactions efficiently while ensuring compliance with credit union policies.
- Maintained accurate cash drawer balances and reconciled discrepancies promptly.
- Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Assistant Manager
Boot Barn
Casper, WY
08.2012 - 03.2017
- Led daily operations to ensure optimal inventory management and customer satisfaction.
- Trained and developed team members on product knowledge and sales techniques.
- Oversaw scheduling and staff assignments to maintain adequate coverage during peak hours.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Implemented loss prevention tactics to deter thefts wile maintaining a welcoming environment for all customers.
- Oversaw daily operations to maintain store cleanliness and organization.
Head Cashier
Lowes Home Improvment
08.2009 - 05.2012
- Supervised cashiers to ensure efficient checkout processes and customer satisfaction.
- Trained and mentored new cashiers on company policies and customer service standards.
- Helped customers complete purchases, locate items, and join reward programs.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
Education
No Degree -
Indiana University, South Bend
South Bend, IN2006
High School Diploma -
Riley High School
South Bend, IN06-2005
Skills
- Relationship building
- Financial transactions
- Product sales
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Calm and professional under pressure
- Understanding customer needs
- Reliability
- Customer service excellence
- Money handling
Timeline
Member Service Advisor
WyHy Federal Credit Union
09.2018 - Current
Teller
WyHy Federal Credit Union
03.2017 - 09.2018
Assistant Manager
Boot Barn
08.2012 - 03.2017
Head Cashier
Lowes Home Improvment
08.2009 - 05.2012
No Degree -
Indiana University, South Bend
High School Diploma -
Riley High School