Sade Calhoun
Canton,GA
Summary
Experienced in managing insurance claims, with a focus on efficient and accurate processing. Skilled in negotiating claim settlements, and adept at interpreting insurance policies to determine coverage. Proven track record in conflict resolution and account management, enhancing member satisfaction and streamlining processes. Adept at loan processing and data entry, consistently delivering exceptional support, and achieving organizational goals.
Overview
13
13
years of professional experience
Work History
Member Service Advisor
iTHINK Financial Credit Union
Kennesaw, GA
05.2024 - Current
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Delivered quality service by assessing, advising and assisting credit union members.
- Assisted members with account inquiries, loan applications, and balance transfers.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Branch Supervisor
Synovus Bank
Kennesaw, GA
06.2018 - 05.2024
- Monitored cash levels in teller drawers to ensure accuracy of balances.
- Provided guidance and support to branch staff in daily operations.
- Managed day-to-day operations such as scheduling shifts for employees and ordering supplies.
- Identified areas of improvement for operational efficiency at the branch level.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Quality Assurance Analyst
State Farm
Dunwoody, GA
04.2016 - 06.2018
- Served as a resource for Quality Control processes and applied knowledge of products and relevant procedures
- Reviewed customer interactions to ensure production and accuracy expectations as outlined by leadership were being achieved
- Applied knowledge of product, procedures, workflow and expectations for assigned duties to the interactions being evaluated
- Participated in meetings with leadership to promote consistency within CIR procedures and evaluation standards
Auto Claims Specialist
State Farm
Dunwoody, GA
09.2012 - 04.2016
- Assisted policyholders with processing claims.
- Served as subject matter expert for non-standard coverage questions, property damage, and collision.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Investigated auto accident claims to determine liability and coverage.
- Negotiated settlements with claimants when appropriate.
Education
Strayer University
05-2017
Skills
- Customer service
- Conflict resolution
- Account management
- Loan processing
- Data entry
- Operational efficiency
Timeline
Member Service Advisor
iTHINK Financial Credit Union
05.2024 - Current
Branch Supervisor
Synovus Bank
06.2018 - 05.2024
Quality Assurance Analyst
State Farm
04.2016 - 06.2018
Auto Claims Specialist
State Farm
09.2012 - 04.2016
Strayer University
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