Heather Conklin
Sasi
4 Highridge Terrace ,Hamburg
6
years of professional experience
Dynamic Residential Manager at Sasi with a proven track record in operations management and staff development. Enhanced resident satisfaction through strategic planning and effective conflict resolution. Successfully managed budgets, ensuring resource allocation met both resident and staff needs, while maintaining compliance with regulations. Recognized for fostering a positive work environment and improving team performance.
Work History
1 Year 9 Months
11.2024 - Current
1 Year 9 Months
Residential Manager
Sasi | Derby, NY
11.2024 - Current
- Managed daily operations ensuring compliance with safety and quality standards.
- Supervised staff performance, providing guidance and training to enhance service delivery.
- Developed and implemented operational procedures to improve efficiency and effectiveness.
- Coordinated resident services, addressing concerns to maintain a high satisfaction level.
- Maintained accurate records of resident interactions and facility maintenance for reporting purposes.
- Collaborated with external agencies to ensure comprehensive support for residents' needs.
- Led team meetings to discuss strategic goals and foster an engaged work environment.
- Evaluated program outcomes regularly, recommending adjustments for continuous improvement initiatives.
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
- Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.
- Served as an advocate for residents, ensuring their rights were protected and their voices were heard in matters that affected them directly.
- Developed strong relationships with local community organizations to enhance the quality of life for residents.
- Enhanced communication with residents'' families through regular updates and open lines of communication.
- Implemented individualized care plans for each resident, resulting in improved overall well-being and personal growth.
- Continuously sought opportunities to improve the overall quality of life within the facility by staying informed on industry trends and best practices in residential care management.
- Managed budgets effectively, ensuring the allocation of resources to meet the needs of both residents and staff members.
- Reduced turnover rates for staff by providing ongoing training, support, and opportunities for professional growth.
- Ensured compliance with all state regulations and guidelines pertaining to residential care facilities.
- Fostered a positive work environment by consistently recognizing staff achievements and offering constructive feedback as needed.
- Promoted a safe living environment by conducting regular inspections and addressing potential hazards proactively.
- Facilitated smooth transitions when admitting new residents into the facility by working closely with their families during this challenging period of adjustment.
- Conducted property move-ins, move-outs and walk-through inspections.
- Managed, scheduled and determined workload for Number-member property management team.
- Reported and documented maintenance requests and scheduled appropriate services.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Responded to Common Area Maintenance (CAM) inquiries.
- Kept properties in compliance with local, state, and federal regulations.
3 Years 10 Months
01.2021 - 11.2024
3 Years 10 Months
Team Lead
Eastwood Construction | Springville, NY
01.2021 - 11.2024
- Led project teams to ensure timely completion of construction schedules and adherence to budgets.
- Mentored junior staff, fostering skill development and promoting best practices in construction methodologies.
- Streamlined workflow processes, resulting in increased efficiency and improved project delivery timelines.
- Conducted regular safety inspections, ensuring compliance with industry standards and enhancing site safety culture.
Education
High School Diploma
North Collins High School | North Collins, NY | 07.1994
Skills
- Property inspections
- Fair housing regulations
- Eviction procedures
- Rent collection
- Property management
- Operations management
- Staff management
- Strategic planning
Timeline
Residential Manager
Sasi
11.2024 - CurrentRead more
Team Lead
Eastwood Construction
01.2021 - 11.2024Read more
North Collins High School - High School Diploma,
Read more