Heather Conley
Bel Air,Maryland
Summary
Motivated Employee with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Dependable and successful in providing fast, high-quality customer service to guests in any settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers.
Overview
3
3
years of professional experience
Work History
Beauty Consultant
Palm Beach Tanning Salon
Bel Air, MD
03.2024 - Current
- Increased beauty product sales by providing personalized consultations and recommendations to clients.
- Maintained a clean, organized work area which facilitated efficient client interactions and helped to maintain a professional store image.
- Worked closely with colleagues to create a welcoming atmosphere that encouraged customers to spend more time exploring product offerings.
- Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
Server/Bartender
Sean Bolan's Irish Pub
Bel Air MD
02.2022 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Hostess
Higgins Crab House
Ocean City, MD
05.2021 - 09.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Bel Air High School
Bel Air, MD05.2021
Skills
- Retail experience
- Client Relationship Building
- Exceptional customer service
- Hospitality service expertise
- Professional Appearance
- Cleanliness standards
- Menu Memorization
- Sales Techniques
- Point of sale operation
- Beauty trends understanding
- Cash Handling
- Strong Work Ethic
Timeline
Beauty Consultant
Palm Beach Tanning Salon
03.2024 - Current
Server/Bartender
Sean Bolan's Irish Pub
02.2022 - 03.2024
Hostess
Higgins Crab House
05.2021 - 09.2021
High School Diploma -
Bel Air High School