HEATHER CONNER
West Palm Beach,FL
Summary
Eager care giver always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Organized childcare professional adept at staying organized and managing hectic schedules. Adheres to kind and compassionate approach when dealing with discipline issues. Career history serving individual families with multiple children in both live-in and live-out scenarios.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Live-Out Nanny
Kate McMahon
11.2023 - Current
- Performed light housekeeping duties relevant to childcare areas ensuring cleanliness and safety standards were maintained consistently.
- Resolved conflicts between siblings or peers by employing effective problem-solving techniques promoting harmonious relationships.
- Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.
- Fostered a safe and nurturing environment for children to thrive physically, emotionally, and mentally.
- Transported children safely to school events, doctor appointments, extracurricular activities using proper car seat protocols.
- Administered medications when necessary following parents'' instructions and guidelines closely monitoring any adverse reactions.
- Assisted with light housekeeping duties as well as running errands.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Identified warning signs of emotional and developmental problems in children.
Alumni Coordinator
Beach House Center for Recovery
06.2022 - 09.2022
- Enhanced alumni engagement by organizing and executing various networking events and reunions.
- Cultivated long-lasting relationships with alumni through regular communication via newsletters, social media, and personal outreach.
Customer Service Representative
Publix
12.2016 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
High School Diploma -
St. Margaret's School
Tappahannock, VA05-1996
Skills
- Safety awareness
- Cheerful and energetic
- Emotionally supportive
- Active listener
- Praise and encouragement
- Approachable
- Behavior modeling
- People-oriented
- Dependable and responsible
- Activity planning
Accomplishments
- Attended Christ Fellowship's Leadership College.
Certification
How To Manage Time And Deal With Difficult People
Timeline
Live-Out Nanny
Kate McMahon
11.2023 - Current
Alumni Coordinator
Beach House Center for Recovery
06.2022 - 09.2022
Customer Service Representative
Publix
12.2016 - 01.2022
How To Manage Time And Deal With Difficult People
High School Diploma -
St. Margaret's School
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