Summary
Overview
Work History
Education
Skills
Additional Information
Timeline

Heather Conner

Fort Mill,SC

Summary

Operations Manager/Event Planner Profile Professional with diverse background in Human Resources, Business Development and Marketing, who is able to lead business relations and special projects through change and challenge by identifying opportunities for process improvements. Serve as a primary point of contact/liaison between client or vendors and management, sales, training, and technical teams. Customer service focused, energetic, detail oriented, results drive, asset management, risk mitigation and project leadership. Innovative and driven with passion for delivering high-quality work.

Overview

9
9
years of professional experience

Work History

Owner /Operations Manager, Customer Experience

Awesome Blossoms
02.2018 - 10.2022

Founded and managed Small Local Floral Studio with $350,000 in annual sales and a team of 4 daily and team of 20 contractors.

  • Managed $200- $50,000 budget events/ weddings with average of 30-50 events annually.
  • Closed business with 5-star rating.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Evaluated suppliers to maintain cost controls and improve operations and contract management

IT Project Manager

Cavulus, LLC
08.2015 - 05.2019

Healthcare Lead Generation CRM software organization with both Waterfall and Agile Methodologies.

  • Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
  • Developed project management roadmap to define project objectives, timelines and milestones.
  • Designed, scripted, voice over, filmed and edited series of 30 video tutorials for onboarding of CRM.

Project Coordinator

Medflow, Inc
06.2013 - 03.2015

Managed diverse portfolio of Healthcare IT project business units for custom EHR software

  • Projects ranged $500 to $200,000 in budget, with (1-21 week) timeline; Closed 275+ projects in 17 months.

Education

Associate of Science - Sports Medicine

Denver Technical College, Colorado Springs, CO

Skills

  • Full Cycle Project Planning Waterfall and Agile Environments
  • Business Requirements Documents (BRDs)
  • P&L / Bookkeeping
  • Contract Negotiations
  • Leverage Metrics
  • Planning and Execution of Company Programming

Additional Information

Prior Work Experience Available upon Request


Full Knowledge of Netsuite, Proprietary CRMs, Smartsheet, Open Air, MS Project, Quickbooks, Google Apps, Microsoft Office and Microsoft 365

Timeline

Owner /Operations Manager, Customer Experience - Awesome Blossoms
02.2018 - 10.2022
IT Project Manager - Cavulus, LLC
08.2015 - 05.2019
Project Coordinator - Medflow, Inc
06.2013 - 03.2015
Denver Technical College - Associate of Science, Sports Medicine

Similar Profiles

CREATE PROFILE
Heather Conner