Proven expertise in payroll administration with strong communication skills. Successfully resolved billing discrepancies and managed collections, enhancing financial accuracy. Detail-oriented and adaptable, thriving in fast-paced environments while ensuring efficient service scheduling and high customer satisfaction.
Overview
6
6
years of professional experience
Work History
Payroll & Customer Service Representative
Tell City Electric
Tell City, USA
04.2021 - Current
Assisted customers through phone, in-person, and email interactions to address inquiries and resolve issues.
Submit weekly payroll, generate periodic reports, process invoices, and balance the cash drawer daily.
Tracked accounts receivable and processed cash, checks, and credit card transactions to ensure accurate financial records.
Researched and resolved payment discrepancies and other billing issues in coordination with Pay.gov to finalize account disputes.
Managed collections for past-due accounts, collaborating with the Finance System to resolve outstanding balances.
Balanced monthly deposits and refunds to ensure accurate financial reporting.
Coordinate service scheduling with electricians and communicate requirements.
Follow up with electricians and customers in regards to service or work orders.
Processed service requests using company-specific software systems to streamline workflow.
Dispatcher
Tell City Police Department
Tell City, USA
02.2020 - 02.2024
Answered emergency and non-emergency calls, dispatching personnel with speed and safety to ensure timely response.
Handled high call volume efficiently, ensuring accurate data entry for effective incident management.
I use a radio console to speak directly with Police, Fire, Rescue, and EMS.
My role requires staying calm during stressful situations and providing reassurance to callers.
Utilized computer-aided dispatch systems for real-time tracking of units.
Maintained accurate logs of incidents and officer activities throughout shifts.
Managed warrants and entered missing person data into Statewide database to support law enforcement operations.
Ensured compliance with departmental policies and state regulations consistently.
<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited
Executive Administrator, Accountant, Treasurer, General Manager, Human Resources, Payroll Master, Client Care, Customer Service, Village Supervisor, Camp and Project Co-ordinator at ACVV Newton Park (NPO)Executive Administrator, Accountant, Treasurer, General Manager, Human Resources, Payroll Master, Client Care, Customer Service, Village Supervisor, Camp and Project Co-ordinator at ACVV Newton Park (NPO)