Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Heather Cooper

Tell City,IN

Summary

Proven expertise in payroll administration with strong communication skills. Successfully resolved billing discrepancies and managed collections, enhancing financial accuracy. Detail-oriented and adaptable, thriving in fast-paced environments while ensuring efficient service scheduling and high customer satisfaction.

Overview

6
6
years of professional experience

Work History

Payroll & Customer Service Representative

Tell City Electric
Tell City, USA
04.2021 - Current
  • Assisted customers through phone, in-person, and email interactions to address inquiries and resolve issues.
  • Submit weekly payroll, generate periodic reports, process invoices, and balance the cash drawer daily.
  • Tracked accounts receivable and processed cash, checks, and credit card transactions to ensure accurate financial records.
  • Researched and resolved payment discrepancies and other billing issues in coordination with Pay.gov to finalize account disputes.
  • Managed collections for past-due accounts, collaborating with the Finance System to resolve outstanding balances.
  • Balanced monthly deposits and refunds to ensure accurate financial reporting.
  • Coordinate service scheduling with electricians and communicate requirements.
  • Follow up with electricians and customers in regards to service or work orders.
  • Processed service requests using company-specific software systems to streamline workflow.

Dispatcher

Tell City Police Department
Tell City, USA
02.2020 - 02.2024
  • Answered emergency and non-emergency calls, dispatching personnel with speed and safety to ensure timely response.
  • Handled high call volume efficiently, ensuring accurate data entry for effective incident management.
  • I use a radio console to speak directly with Police, Fire, Rescue, and EMS.
  • My role requires staying calm during stressful situations and providing reassurance to callers.
  • Utilized computer-aided dispatch systems for real-time tracking of units.
  • Maintained accurate logs of incidents and officer activities throughout shifts.
  • Managed warrants and entered missing person data into Statewide database to support law enforcement operations.
  • Ensured compliance with departmental policies and state regulations consistently.

Education

Medical Assistant Degree -

Spencerian College
Louisville, KY
01-2007

Skills

  • Payroll processing
  • Payroll administration
  • Data entry accuracy
  • Scheduling
  • Computer proficiency
  • Organizational skills
  • Multitasking
  • Attention to detail
  • Detail-oriented
  • Critical thinking
  • Adaptability
  • Communication skills

Affiliations

Perry County Habitat for Humanity

Timeline

Payroll & Customer Service Representative

Tell City Electric
04.2021 - Current

Dispatcher

Tell City Police Department
02.2020 - 02.2024

Medical Assistant Degree -

Spencerian College
Heather Cooper