Heather Cooper
Vancouver
Summary
Organized office professional with over 8 years of experience in accounts payable and receivable, ensuring timely and accurate transaction processing. Expertise in reconciling bank statements and resolving discrepancies, combined with strong communication skills that enhance customer and vendor relations.
Overview
16
16
years of professional experience
Work History
Account Specialist
PNW Roofing and Remodeling
Vancouver
09.2023 - Current
- Processed accounts payable/receivable transactions accurately and on time to ensure financial integrity.
- Communicate with customers and vendors to answer billing questions and resolve issues.
- Organized billing and financial records for audits and internal reviews, facilitating compliance and efficiency.
- Reconcile bank statements and general ledger accounts; research and resolve discrepancies.
- Review documentation for completeness and maintain clear audit trails.
- Identified unusual issues and streamlined workflows to enhance operational effectiveness.
- Assist with payroll by verifying timesheets and employee data.
Small Business Operations
Viewplus
Corvallis
06.2015 - 09.2017
- Managed full-cycle A/P and A/R, ensuring timely billing, effective collections, and accurate account updates.
- Created invoices, monitored receivables, and followed up on overdue accounts.
- Reconciled monthly bank statements and kept financial ledgers current.
- Supported payroll, audits, and tax-related documentation.
- Used QuickBooks and Xero to maintain accurate financial records.
- Prepared detailed summaries and reports for leadership, facilitating informed decision-making.
- Researched and resolved account issues, enhancing accuracy and improving customer satisfaction.
Department Lead
Fred Meyer
Vancouver
04.2011 - 06.2015
- Oversaw daily department operations and ensured procedures were followed.
- Resolved customer concerns and escalated issues to improve satisfaction.
- Trained and supported new employees.
- Maintained scheduling, inventory, compliance records to support operational efficiency.
- Assisted in reporting and implementing process improvements for better outcomes.
Accounts Specialist / Retail Coordinator
Happy Hamster Computers
Portland
09.2010 - 05.2014
- Processed A/P and A/R transactions, maintaining accurate financial records to support timely reporting.
- Reconciled statements, ensuring alignment between inventory and billing to reduce discrepancies.
- Created invoices, managed service contracts, and supported tax filings.
- Used QuickBooks and NetSuite for financial tracking.
- Assisted customers with billing questions and facilitated purchases and returns for enhanced customer satisfaction.
- Operated POS systems and balanced cash drawers.
Education
Graduate Certificate - CNA
Clark College
Vancouver, WA05-2005
Certificate - Retail Business Management
Clover Park Technical College
Lakewood, WASkills
- Billing support
- Accounts payable
- Accounts receivable
- Billing issue resolution
- Bank reconciliation
- Bank & Ledger Reconciliation
- Financial reporting
- Data processing
- Process improvement
- Compliance review
- Vendor communication
- Relationship management
- Microsoft Office
- Account Updates & Maintenance
Timeline
Account Specialist
PNW Roofing and Remodeling
09.2023 - Current
Small Business Operations
Viewplus
06.2015 - 09.2017
Department Lead
Fred Meyer
04.2011 - 06.2015
Accounts Specialist / Retail Coordinator
Happy Hamster Computers
09.2010 - 05.2014
Graduate Certificate - CNA
Clark College
Certificate - Retail Business Management
Clover Park Technical College