Heather Courtney

• Delivers prompt service to prioritize client needs in emergency status with care
• Delivers exceptional customer service to every customer by showing each and every pet and pet owner the most care and attentiveness to their individual needs. Addresses emergencies with calm focused urgency to other departments to provide the most efficient flow and keep the clients calm knowing we as a team are going to take care them.

While managing the dog kennel I apprenticed 30 day board behavioral training dogs. Some of these were also reformed government dogs. I have experience in government dog support and and was able to learn a few small hands on instructions and tasks.

• Oversaw care, grooming and medication of pets during temporary kennel stays.
• Cared for animals for up to 60 to 80 pets nightly during owner absences.
• Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
• Opened and closed front office daily, was the first person you saw and the last one you saw when you pet entered our care and I ensured complete care from myself and every staff member to treat each pet as our own.