Heather Crance

• Coordinated patient scheduling for consultations and follow-up appointments.
• Managed electronic health records to ensure accurate patient information.
• Supported insurance verification processes to streamline patient appointments.
• Collaborated with healthcare team to enhance patient service experiences.
• Provided telephone support to customers, responding to queries in a professional manner.
• Answered phone to respond to questions and route callers to appropriate employee.
• Coordinated with other departments to ensure customer satisfaction.
• Responded to customer issues to provide immediate resolution and improve retention.
• I stepped in and assisted with scheduling certain procedures when the staff was not present.

Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals, while maintaining exceptional levels of patient care.

• Scheduled appointments with specialists on behalf of clients.
• Processed referral requests from patients, doctors, and other health care professionals.
• Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
• Managed electronic health records efficiently, safeguarding sensitive patient information, while expediting the referral process.
• Developed and maintained strong working relationships with referral sources to streamline processing.
• Assisted with staff training initiatives related to the referral process, sharing expertise gained from professional experience.
• Schedule EGD and colonoscopies, as well as regular office visits and/or follow-ups.

• Screened and transferred incoming calls, took messages and transmitted information and documents to internal personnel.
• Monitored office supplies by checking inventory and placing orders.
• Aided colleagues, managers and customers through regular communication and assistance.
• Insurance Authorizations for office visits, skin substitutes and hyperbaric treatment as well.
• Incoming/outgoing referrals system wide and faxed.
• Entered faxed referrals into our Epic system for monitoring and scheduling purposes.
• Provide chart notes via fax to supply companies needing them for continuing care.
• Filing of charts as well as taking out past patient's charts.
• Collected, sorted and distributed mail.
• Completed IT, Bio Med and maintenance tickets when needed.
• Compiled CPT4 Report for Program Leader each day.

• Demonstrated commitment to providing outstanding customer service to all patients in manners reflective of Bronson's mission, values and customer service standards.
• Scanned documents into Epic system.
• Transferred and directed phone calls, guests and mail to correct staff members.
• Provided frontline communication to specific departments as needed.
• Scheduled patients for appointments based on provider recommendation.
• Labeled patient forms for next day appointment and filed them in order for Nurses to grab as needed.
• Provided reminder calls for upcoming appointments.
• Gathered information and entered details into computer tracking spreadsheets, documents and databases.

• Provided customer phone support to outside medical offices and patients on daily basis while answering high volume phone calls.
• Ensures suitable specimens are received and verified specimen identity.
• Administered centrifuging and accessioning and provided lab results to inquiring physicians.
• Logged specimens and prepared them for testing.
• Ordered tests according to all physician orders received in lab as well as reviewed all lab slips ordered from outside locations to ensure correct testing ordered, correct sample received, and all patient information is correct.
• Participated in workflow and process improvements of several departments within lab to ensure excellent patient care.
• Called all critical results to medical offices.
• Performed add-on lab orders via fax or over phone.
• Maintained clean-safe environment by keeping specimens secured in laboratory and following all policies and procedures.
• Processed blood, urine and any other sample received in lab to prepare specimen for sendout testing at other various laboratories.

• Performed venipuncture on patients in outpatient and inpatient setting.
• Conducted and utilized strict training program for all new hire phlebotomist's.
• Performed order entry based on lab tests ordered by physicians.
• Performed minimal processing duties in order to get all samples collected to ready for testing.
• Prepared schedule for myself and my fellow phlebotomy trainers.
• Collaborated with doctors and nurses to verify patient orders and times for blood draws to be done.
• Maintained accuracy, thoroughness and neatness of paperwork.
• Maintained professional customer service skills on daily basis.