Heather Crawford
Savannah ,GA
Summary
Hardworking Type team member skilled in safely moving heavy loads manually or using forklifts and pallet jacks. Punctual, reliable and dedicated to teamwork. Good maintenance and repair skills with training in Area of expertise. Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management. Well-versed in processing, monitoring and reviewing high-volume orders in fast-paced environments. Practiced at developing and maintaining productive relationships with vendors, customers and staff. Proficient in Software and Software.
Overview
12
12
years of professional experience
Work History
Customer Service Analyst
Gulfstream Aerospace
Port Wentworth, GA
05.2023 - Current
- Ensure the proper handling and storage of materials, and process materials through automated systems.
- Answered constant flow of customer calls with minimal wait times.
- Perform supply chain management activities to maintain accurate part, inventories.
- Assist with processing picks and delivery tickets by pulling and issuing parts.
- Coordinating with other disciplines on projects
- Proactively anticipated potential customer concerns, developing strategies to address them before they escalated into larger issues.
Warehouse Lead
Wayfair
Port Wentworth, GA
09.2018 - 05.2023
- Trained employees on equipment operation and safety protocols. Utilize RF scanner.
- Oversaw daily operations and shipping and handling processes. Oversaw and supervised shipping and receiving.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Recorded information, shortages and discrepancies to keep records current and accurate. Maintain accurate Inventory count input data from inbound and outbound shipment into WMS system.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns and transfers.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
Warehouse Operations Clerk
NFI
Port Wentworth, GA
05.2016 - 09.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
LTO Operator
Shaw Industries
Port Wentworth, GA
01.2014 - 05.2016
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
- Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
- Assessed equipment for damage, wear, battery life and fluid levels.
- Managed product inventory using Type scanning equipment, tracked progression through facility and recorded production data.
Equipment Operator
California Cottage
Port Wentworth
06.2012 - 11.2014
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Maintained and cleaned equipment after each job and inspected.
- Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
- Used forklifts, hand trucks, scissor lifts and other equipment to move materials around work sites and organized according to need.
- Operated machining equipment safely with team of operators.
- Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
Education
Diploma - Medical Assisting
Virginia College
Savannah, GA01.2018
Skills
- Staff Supervision
- Materials Management Experience
- Filling Requisition Orders
- Order Picking and Processing
- Team Meetings
- Operational Efficiency and Safety
- Packing and Scanning
- Shipping and Receiving
- Staging and Sorting
- Distribution and Warehousing
- Forklift Operation
- Product Packaging
- Pick Products
- Leadership
Timeline
Customer Service Analyst
Gulfstream Aerospace
05.2023 - Current
Warehouse Lead
Wayfair
09.2018 - 05.2023
Warehouse Operations Clerk
NFI
05.2016 - 09.2018
LTO Operator
Shaw Industries
01.2014 - 05.2016
Equipment Operator
California Cottage
06.2012 - 11.2014
Diploma - Medical Assisting
Virginia College