Summary
Overview
Work History
Education
Skills
Timeline
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Heather Criswell

Eight Mile

Summary

Dynamic professional with a strong background in customer service and classroom management, recognized for exceptional performance at Mobile County Public School System. Proven ability to maintain order and engage students effectively. Skilled in medical record-keeping and patient monitoring, ensuring high standards of care and confidentiality in fast-paced environments.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Substitute Teacher, K-5

Mobile County Public School System
10.2023 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Enforced school and class rules to maintain order in classroom.

Receptionist

Mobile Mobility
10.2015 - 11.2017
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.

Veterinary Technician/Veterinary Receptionist

Animal Care of Mobile County
12.2010 - 10.2015
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
  • Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Assisted veterinarians in surgeries, ensuring procedures were carried out smoothly and effectively.

Cashier

Ace Hardware
11.2009 - 12.2010
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Associate of Science - General Studies

Coastal Community College
Bay Minette, AL
05-2022

Skills

  • Customer service
  • Payment collection
  • Refund handling
  • Medical record-keeping
  • Medication dispensing
  • Patient monitoring
  • Medication labeling
  • Telephone skills
  • Time management
  • Customer/Client relations
  • Classroom management
  • Classroom organization
  • Discipline

Timeline

Substitute Teacher, K-5

Mobile County Public School System
10.2023 - Current

Receptionist

Mobile Mobility
10.2015 - 11.2017

Veterinary Technician/Veterinary Receptionist

Animal Care of Mobile County
12.2010 - 10.2015

Cashier

Ace Hardware
11.2009 - 12.2010

Associate of Science - General Studies

Coastal Community College

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Heather Criswell