Heather Crowell
KALISPELL,MT
Summary
Dynamic Store Manager at CosmoProf Beauty Supply with a proven track record in enhancing customer satisfaction and driving sales through exceptional service and effective training. Skilled in inventory management and cash control, I excel in fostering positive customer relations while implementing process improvements to boost operational efficiency.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
13
13
years of professional experience
Work History
Store Manager
CosmoProf Beauty Supply
12.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Operations Specialist
National Flood Services
01.2013 - 10.2021
- Collected, arranged, and input information into database system.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Boosted overall customer satisfaction, resolving complaints and inquiries in timely and empathetic manner.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
Education
License For Cosmetology - Cosmetology
Creviers School of Cosmetology
Kalispell, MT06-1997
GED -
State of Montana
01-1991
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Store opening and closing
- Training and mentoring
- Friendly and positive
- Inventory management
- Cash management
- POS systems
Timeline
Store Manager
CosmoProf Beauty Supply
12.2021 - Current
Operations Specialist
National Flood Services
01.2013 - 10.2021
License For Cosmetology - Cosmetology
Creviers School of Cosmetology
GED -
State of Montana
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