Heather Cruz
Kapolei
Summary
Knowledge, skills, and abilities include being an adaptable, flexible team player with strong leadership skills. An organized, hard worker who multi-tasks and works efficiently and effectively. Reliable and friendly team player who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.
Overview
13
13
years of professional experience
Work History
Lead Makeup Artist
Inglot Cosmetics
Honolulu
08.2024 - Current
- Advised customers on appropriate colors and textures for their individual skin tones and facial features.
- Applied corrective makeup techniques to address skin issues such as discoloration or blemishes.
- Trained and mentored new makeup artists in product knowledge, application technique, sanitation protocols, and customer service skills.
- Managed inventory of cosmetics supplies including restocking shelves when necessary.
- Maintained a clean work environment by sterilizing all brushes, sponges, applicators, and other equipment between uses.
- Assisted with scheduling of makeup appointments for staff members.
- Ordered products from various vendors to ensure adequate stock levels were maintained.
- Suggested personalized skin care routines for clients, keeping skin type, and skin conditions in mind.
- Used sales tactics and persuasion to meet goals.
- Scheduled appointments and managed client consultations efficiently.
- Collaborated with other makeup artists to achieve team and counter goals.
Infant and Toddler Teacher
Army
Honolulu
03.2023 - 08.2024
- Provided individualized instruction to infants and toddlers according to their developmental needs.
- Provided guidance on how parents can support their child's learning at home.
- Assisted lead Teacher in weekly curriculum
- Cleaning procedures per rules and regulations
- Assisted in creating a safe, nurturing, stimulating learning environment for children.
- Maintained accurate records of each child's development and behavior.
- Facilitated language development by engaging in conversations about everyday events.
- Observed and documented children's progress with appropriate assessments.
- Implemented effective classroom management techniques to ensure safety at all times.
PR MANAGER
Trifecta
Guam
03.2016 - 03.2020
- Event coordinator/hostess for VIP events.
- Helped manage three clubs/bars.
- Which included but not limited to hiring/firing staff, creating and promoting events with local and celebrity artists, opening and closing duties, scheduling, payroll, working close with the General Manager to provide the best experience for our customers.
Make Up Artist
MONSTER GIRL MAKEUP
Hemet
06.2012 - 02.2016
- Providing clientele with customer service for events such as bridal, prom, special occasions, holiday make up, educating clients on products used, demos, skin mapping.
- Networking, promoting and booking events.
Inglot Freelance Make Up Artist
MACYS
Santa Ana
09.2015 - 01.2016
- Helped customers select products that best fit their personal needs.
- Educated customers on product and service offerings.
- Offered exceptional customer service to differentiate and promote the company brand.
- Consulted with customers on the latest styles and trends.
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Kept current on market and product trends to effectively answer customer questions.
Education
CERTIFICATE OF ESTHETICS -
Marinello Beauty School
Hemet, CA01.2012
Hemet Adult School
Hemet, CA01.2005
Skills
- Team Management
- Supervising Experience
- Management
- Leadership
- Opening/Closing stores
- Payroll
- Sales
- Customer service
- Visual Merchandising
- Make up application
Timeline
Lead Makeup Artist
Inglot Cosmetics
08.2024 - Current
Infant and Toddler Teacher
Army
03.2023 - 08.2024
PR MANAGER
Trifecta
03.2016 - 03.2020
Inglot Freelance Make Up Artist
MACYS
09.2015 - 01.2016
Make Up Artist
MONSTER GIRL MAKEUP
06.2012 - 02.2016
CERTIFICATE OF ESTHETICS -
Marinello Beauty School
Hemet Adult School