Heather Cunningham
Winter Haven,FL
Summary
Detail-oriented skilled in office administration, and effective communication. Experienced document control specialist with strengths in project coordination, contract administration, and invoice processing. Known for accurate records, cross-functional communication, and strong attention to detail.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Executive Assistant
Serving Patriots Construction
Winter Haven, FL
09.2023 - 07.2026
- Managed document control processes for construction projects.
- Coordinated executive calendars, meetings, and priorities for construction leadership.
- Managed phone calls, emails, and vendor communications for field and office teams.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Created and maintained product submittal packages and schedules to track project timelines and deliverables.
- Facilitated communication between site teams and office staff to support efficient workflow and timely project updates.
- Assisted in preparing contracts for new construction projects.
- Processed and verified invoices for accuracy and compliance with company policies.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Performed data entry into accounting software programs such as QuickBooks.
- Answered customer inquiries regarding billings, payments, account status.
- Worked Remotely
Logistics Coordinator
Platinum Express Transport
Winter Haven, FL
03.2013 - 03.2019
- Searched and coordinated loads for drivers
- Managed load size
- Handled emergency situations
- Provided certificates of Insurance
- CDL Dispatch
- Coordinated shipping schedules to ensure timely deliveries across multiple regions.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
Service Dispatch/Payroll Administrator
Professional Constructors Inc.
Tampa, FL
01.2004 - 01.2011
- Dispatched field personnel according to established protocols for specific types of calls for service.
- Worked with Government facilities to coordinate service and maintain HVAC equipment.
- Processed payments
- Coordinated the installation, repair, and replacement of electrical, plumbing, HVAC systems, and other building components.
- Made sure the field personnel had travel accommodations.
- Processed weekly payroll for construction crews and office staff at Professional Constructors Inc.
- Verified timesheets, labor codes, and job cost allocations for accurate payroll records.
- Calculated deductions, garnishments, and benefit contributions using payroll software.
- Coordinated with HR and accounting on payroll changes and new hires.
- Coordinated vendor communication, ordering, and supply inventory.
- Maintained filing systems, records, and confidential employee documents.
- Coordinated and managed daily administrative operations of the office.
Customer Service Representative
United Healthcare
08.2026 - Current
- Assisted UnitedHealthcare members with benefits, claims, and eligibility questions.
- Documented calls in UnitedHealthcare customer service systems accurately.
- Maintained HIPAA confidentiality during sensitive member interactions.
- Guided callers through provider searches and network information.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science - Interior Design
Internation Design Academy
Tampa, FL06-2004
Skills
- Document control
- Project coordination
- Contract preparation
- Accounts receivable
- Accounts payable
- Payroll
- Expense tracking
- Microsoft office
- Excel
- Microsoft Word
- PowerPoint
- Adobe Creative Suite
- Logistics management
- Client engagement
- Customer service
- Records management
- Contract administration
- QuickBooks data entry
- Invoice processing
- Calendar management
- Executive support
- Attention to detail
- Administrative support
- Dispatch coordination
- Service scheduling
- Work order management
Certification
- Notary Public
Timeline
Customer Service Representative
United Healthcare
08.2026 - Current
Executive Assistant
Serving Patriots Construction
09.2023 - 07.2026
Logistics Coordinator
Platinum Express Transport
03.2013 - 03.2019
Service Dispatch/Payroll Administrator
Professional Constructors Inc.
01.2004 - 01.2011
Bachelor of Science - Interior Design
Internation Design Academy