HEATHER CUNNINGHAM

• Employed as the first and only hybrid for two different fuel departments, DCON and RCON
• Reconciled/Submitted invoices for 26 suppliers, and processed billbacks
• Acted as the Point of Contact for entire Rocky Mountain Division (containing 4 regions with each having 70+ sites) for corrections and concerns
• Undertook the daily maintenance of each Rocky Mountain region, keeping them in "tolerance" through researching, and maintaining each sites fuel deliveries, tank readings, and fuel sales for all products sold
• Liaise with individual sites, fuel suppliers, and carriers regarding paperwork and delivery issues
• Participated in monthly/fiscal period close,and disclosed results to Regional Managers, Market Managers and Fuel Directors
• Interfaced and coordinated daily with my team, as well as additional fuel departments to ensure prompt attention, and precision was used in regards to all areas of fuel matters in question
• Used: Word, Excel, Access, Smartsheet, PDI, and Service Now

• Routinely use Access Databases, Aqua Data and SQL in conjunction with the TRACS platform to create, and maintain SRE”s: including Address, Email
• Daily upkeep of the Maintenance Standards inbox, which entails thorough communication to partners, and co-workers in regards to ACH, research issues, address and email changes, file restaging, and general questions
• Use of TRACS, Service Now, Nimble, Sales Force, and the CyberSource platforms on a multifunctioning daily basis
• Daily upkeep of ZenDesk tickets regarding inquiries of CC charges, W9, Revenue Reports, Check copies, and payment inquiries for all 3 Nimble Platforms

• Managed, and balanced all funds in, and out of credit union; international and domestic wires, accounts payable, and garnishments/levies.
• Using strong interpersonal skills, I functioned as a daily accounting point of contact for employees, and members, in regards to accounting issues, garnishments/levies, wires, and procedural questions.
• Researched, and manually corrected inconsistencies from daily personnel general ledger entries, for accurate monthly deadline reports.
• Reported monthly results to CEO, CFO, and Board of Directors.
• Established training procedures for managerial staff, in effort to streamline comprehensive teller processes, along with instituting a monthly report of all errors corrected, to incentivize, and reward improved teller efforts.
• Worked daily with members, and co-workers adhering to the ethical rules of privacy, and confidentiality to protect member information.
• Completed monthly lessons from CUES Online Digital University, for continuing credit union education in department specific training, along with the completion of required credit union policies.
• My dedication to executing the highest work ethic, and standard, resulted in promotions from Teller, to New Accounts, from New Accounts, to Payroll/Accounting, thereupon I committed my exclusive energy to the Accounting Department.