Heather Cyr
Vernon,CT
Summary
Proven leader at Big Y World Class Market, adept in supply ordering and fostering team cohesion, significantly reduced waste and enhanced customer satisfaction through rigorous adherence to sanitation procedures and exceptional service delivery. Achieved cost savings and increased sales with innovative bakery displays and efficient inventory management. Creative Bakery Manager looking to build upon skills and tackle new responsibilities. Over 17 years of experience in baking cakes and pastries. Extensive knowledge of all handcraft baking techniques and food safety and sanitation standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bakery Manager
Big Y World Class Market
02.2023 - Current
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Strong focus on training and development of employees to assure retention.
Bakery Assistant Manager
Big Y World Class Market
11.2021 - 02.2023
- Oversaw inventory control processes to minimize waste and ensure consistent availability of fresh ingredients for optimal product quality.
- Ensured timely completion of all bakery tasks by delegating responsibilities effectively among staff members based on individual strengths and areas of expertise.
- Increased employee morale through effective communication channels resulting in a more cohesive team environment.
Baker
Big Y World Class Market
01.2019 - 11.2021
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Produced consistently high-quality baked goods for customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
Bakery Specialist
Big Y World Class Market
06.2011 - 01.2019
- Enhanced bakery production by streamlining processes and optimizing workflow.
- Provided exceptional customer service by addressing inquiries and offering knowledgeable recommendations on products.
- Helped drive sales by creating eye-catching displays that showcased our bakery's offerings effectively.
- Increased customer satisfaction with high-quality, consistent baked goods and timely delivery.
- Implemented quality control measures to consistently produce visually appealing and delicious baked goods that met or exceeded company standards.
Food Service Specialist
Big Y World Class Market
06.2007 - 06.2011
- Demonstrated versatility in adapting quickly to changing demands in various roles such as cook, server or cashier when required.
- Collaborated with team members to maintain a positive work environment and exceptional service standards.
- Kept surfaces, tools and equipment clean and sanitized.
- Enhanced customer satisfaction by ensuring timely and efficient food service deliveries.
Education
High School Diploma -
East Windsor High School
East Windsor, CT06.2007
Skills
- Order Management
- Employee Scheduling
- Supply Ordering
- Food management experience
- Supervisory Experience
- Allergy awareness
- Sanitation Procedures
Certification
- Certified Food Safety Manager, National Registry of Food Safety Professionals, August 2022
Timeline
Bakery Manager
Big Y World Class Market
02.2023 - Current
Bakery Assistant Manager
Big Y World Class Market
11.2021 - 02.2023
Baker
Big Y World Class Market
01.2019 - 11.2021
Bakery Specialist
Big Y World Class Market
06.2011 - 01.2019
Food Service Specialist
Big Y World Class Market
06.2007 - 06.2011
- Certified Food Safety Manager, National Registry of Food Safety Professionals, August 2022
High School Diploma -
East Windsor High School
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