Heather Danielczyk
Houston,TX
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
18
18
years of professional experience
Work History
Customer Service
Aramark
Houston, TX
11.2019 - 12.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Greeted incoming guests and managed accurate seating based on customer desires and server loads.
Opening Shift Manager
Dunkin' Donuts
Baltimore, MD
05.2013 - 10.2019
- Fielded customer complaints and comments.
- Delegated daily tasks and oversaw 7 employees.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Promoted positive customer experience through day-to-day supervision and management of fast food facility.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Educated employees on register use, merchandising and customer service.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Processed checks, cash and credit purchases or refunds.
Shift Leader
Wawa
Baltimore, MD
11.2011 - 04.2013
- Worked in team environment to maintain high levels of productivity.
- Organized materials, tools and equipment to supply team members.
- Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment.
- Provided first class customer service to meet deadlines with guaranteed satisfaction.
- Operated POS cash register and equipment to collect payments.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Perishable Manager
Save A Lot
Baltimore, MD
06.2008 - 10.2011
- Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
- Conducted bi-weekly inventories of stock.
- Completed inventory counts, reordered stock and removed expired items from supply.
- Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
- Cut, trimmed and ground meats such as beef, pork and poultry to prepare for packaging and sale.
- Cut meats to customer specifications and answered questions about specialty products.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Priced 100 - 150 orders daily by correctly wrapping, weighing and labeling cuts.
Assistant Manager
Subway/ Exxon
Baltimore, MD
05.2003 - 06.2008
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
GED -
Dundalk High School
Baltimore, MD11.2008
Skills
- Customer Retention Strategies
- Courteous with Strong Service Mindset
- Order and Refund Processing
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Schedule optimization
- Mathematical calculations
- Verbal and written communication
- Sales and marketing
- Staff Scheduling
Timeline
Customer Service
Aramark
11.2019 - 12.2021
Opening Shift Manager
Dunkin' Donuts
05.2013 - 10.2019
Shift Leader
Wawa
11.2011 - 04.2013
Perishable Manager
Save A Lot
06.2008 - 10.2011
Assistant Manager
Subway/ Exxon
05.2003 - 06.2008
GED -
Dundalk High School