Heather Dacus
Atoka,TN
Summary
Dedicated Store Manager with over 26 years of experience in optimizing operations and enhancing customer relationships. Proven strengths in inventory management and employee training, committed to driving sales and improving customer satisfaction.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
Work History
Store Manager
Baskin-Robbins,Arlington,TN
05.2000 - Current
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Trained and mentored staff on customer service best practices and operational procedures.
- Developed promotional strategies to increase store traffic and enhance customer engagement.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Experienced Automotive Title\ Tag and Title CLERK
Triumph Auto Sales
08.2021 - 10.2024
- Processed vehicle registration and title transfers efficiently, ensuring compliance with state regulations.
- Managed customer inquiries regarding title and registration, providing accurate information and resolving issues promptly.
- Maintained organized records of titles and registrations, improving retrieval times for customer service interactions.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Maintained accurate records, ensuring timely and error-free processing of all transactions.
- Developed strong professional relationships with customers, fostering trust and loyalty to the business.
- Organized physical files efficiently, enabling easy retrieval of information when needed for future reference or audits purposes.
- Improved customer service by providing knowledgeable guidance on tag and title requirements and procedures.
- Performed routine data entry or document management.
- Balanced daily cash drawer accurately, demonstrating exceptional financial responsibility skills.
Education
Certificate In HVAC - Heating ,Air Conditioning - HVAC - Heating , Conditioning And Refrigeration
Moore Tech
Memphis, TN08-2017
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Store opening and closing
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Recruitment and hiring
- Goals and performance
- Recruiting and hiring
- Employee scheduling
- Accurate cash handling
- Work Planning and Prioritization
Timeline
Experienced Automotive Title\ Tag and Title CLERK
Triumph Auto Sales
08.2021 - 10.2024
Store Manager
Baskin-Robbins,Arlington,TN
05.2000 - Current
Certificate In HVAC - Heating ,Air Conditioning - HVAC - Heating , Conditioning And Refrigeration
Moore Tech