- Landscape and Wildlife hotography during ravels
Heather Davenport
Cumming
Summary
Professional and detail-oriented Dental Billing and Front Office Specialist with over 7 years of experience managing daily dental office operations, insurance coordination, accounts receivable, and patient financial services. Proven ability to lead front office workflow, support and train team members, and maintain strong communication between patients, providers, and insurance companies. Skilled in improving office efficiency, managing sensitive financial discussions, and ensuring accurate billing and insurance processing in fast-paced dental environments.
Overview
8
8
years of professional experience
Work History
Dental Practice Manager
Cansler Dental
Milton, GA
04.2018 - Current
- Supervise and coordinate daily office operations to maintain efficiency, organization, and exceptional patient service
- Manage accounts receivable, insurance submissions, appeals, patient collections, and payment posting
- Serve as key point of communication between patients, providers, insurance companies, and team
- Train and support team on scheduling, insurance, billing, and patient communication
- Maintain organized systems for contracts, fee schedules, patient records and financial documents
- Monitory daily, monthly, and yearly production and collection reports to support office goals
- Collaborate with clinical and administrative teams to improve office productivity and streamline patient processes
- Conduction PPO contract negotiations
Insurance Specialist
Children's Dental Zone
Johns Creek, GA
04.2022 - 04.2024
- Verified insurance benefits for approximately 80 patients daily
- Prepared treatment plans and accurate patient estimates for non-covered or frequency-limited services
- Communicated with team regarding insurance provisions and patient financial responsibilities
- Assisted in maintaining efficient workflow and accurate patient billing coordination
Education
Associate of Applied Science - Business Administration And Management
Lanier Technical College
Cumming04-2016
Skills
- Team Coordination & Support
- Team Training and Mentorship
- Schedule & Workflow Management
- Conflict Resolution
- Organizational Leadership
- Communication and Collaboration
- Process Improvement
- Professionalism and Confidentiality
Interests
Timeline
Insurance Specialist
Children's Dental Zone
04.2022 - 04.2024
Dental Practice Manager
Cansler Dental
04.2018 - Current
Associate of Applied Science - Business Administration And Management
Lanier Technical College