Heather Davis
Dallas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
2016
2016
years of post-secondary education
Work History
EVS Technician
White Rock Medical Center
Dallas
11.2025 - Current
- Maintained cleanliness and sanitation in patient care areas and common spaces.
- Operated cleaning equipment and supplies following safety protocols.
- Assisted in waste management by properly disposing of hazardous materials.
Sever manager
Dennys Restaurant
Dallas
09.2024 - 11.2025
- Managed daily operations to ensure efficient restaurant service.
- Trained and mentored new servers on company standards and procedures.
- Coordinated staff schedules to optimize coverage during peak hours.
Package Handler
FedEx:Ground
01.2024 - 09.2024
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Bartender
Buffalo Wild Wings
05.2019 - 01.2023
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Prepared garnishes by evenly slicing and pitting fruits.
Customer Service Representative
PLS Check Cashers
08.2018 - 12.2020
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
Education
GED -
Meridian Community College
Meridian, MSSkills
- Basic accounting
- Safe service compliance
- Menu memorization
- Salesmanship
- Maintaining a clean bar
- Handling difficult customers
- Microsoft PowerPoint
- Team training and development
- Cash register operation
- Safe food handling procedures
- Scheduling
- Sales expertise
Timeline
EVS Technician
White Rock Medical Center
11.2025 - Current
Sever manager
Dennys Restaurant
09.2024 - 11.2025
Package Handler
FedEx:Ground
01.2024 - 09.2024
Bartender
Buffalo Wild Wings
05.2019 - 01.2023
Customer Service Representative
PLS Check Cashers
08.2018 - 12.2020
GED -
Meridian Community College