MicroSoft Suite (Word, Excel, PowerPoint)
Heather Davison
Island Lake, IL,IL
Summary
As a dedicated holistic practitioner, I am committed to improving overall health by providing exceptional customer service in the premium natural products industry. I prioritize value-driven team support and nurturing customer relationships. With a deep commitment to personal health and wellness, my goal is to promote better health by making high-quality products more accessible to families.
Overview
19
19
years of professional experience
4
4
Years of post-secondary holistic healing education
Work History
Event Coordinator
The Aspen Lane Wine Company
North Aurora, IL
01.2017 - 07.2020
- Provided customer consultation, event planning and on-site support during the day of the event including flexible problem solving.
- Developed and delivered engaging presentations during events to fundraising participants to increase charity earnings.
Acupuncturist Intern
Midwest College Of Oriental Medicine
Evanston, IL
05.2010 - 09.2018
- Performed acupuncture treatments on over 2,000 patients in a clinical setting.
- Collaborated with other healthcare professionals, including referrals, to provide comprehensive care for patients.
- Succeeded in consistently showcasing exceptional interpersonal skills by effectively utilizing inquiry, observation, presence, and the establishment of trust and connection while engaging with both staff members and patients.
- Developed individualized treatment plans for patients to optimize their physical, mental, and emotional well-being.
- Promoted holistic wellness through the use of tailored healing methods including tui na massage, acupuncture, applied kinesiology, and energy healing.
- Provided patients with education regarding health and wellness topics, including lifestyle changes, recommended treatments, fitness advice, and dietary adjustments.
Personal Assistant to the Chief Executive Officer
Insight Communications Group
Schaumburg, Illinois
07.2010 - 04.2013
- Prepared presentations, reports, memos, letters and other documents as requested by the CEO.
- Organized special events such as conferences, seminars, receptions.
Senior Manager, IT Asset Management
HSBC Technology & Services
London
01.2008 - 06.2010
- Drafted and presented monthly steering committee updates to C-level project sponsors, highlighting major achievements, risks, and milestones.
- Partnered with global IT Operations and Procurement teams in the development of effective strategies for the implementation of new IT Asset Management policies and procedures.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Designed comprehensive training content to promote organizational-wide understanding and compliance with software licensing requirements.
- Analyzed IT Asset data to ensure vendor contract compliance and optimize cost savings.
- Managed program design, requirements, communications strategy, schedule and budget.
- Forged productive connections with cross-functional teams worldwide to accelerate ITAM initiatives and accomplish objectives.
Senior Manager, IT Finance Systems
HSBC Finance Corporation
Mettawa, Illinois
01.2007 - 01.2008
- Managed and provided strategic direction for a team of 75+ IT Technology employees, setting priorities, goals, and objectives.
- Collaborated closely with internal North American Finance customers, facilitating regular client meetings to assess project advancement, address IT billing inquiries, and resolve any outstanding concerns.
- Developed coordinated project plans, identified risks, set objectives and monitored progress towards completion.
Senior Manager, IT Finance Operations
HSBC Finance Corporation
Mount Prospect, IL
01.2005 - 01.2007
- Led evaluation of current state of IT Finance Systems. Created staffing and systems strategy to achieve long-term business objectives while cutting IT spend by $200k.
- Centralized business processes to leverage best practices from around the world with Global IT Finance, resulting in a two-week reduction in turnaround time for centralized reporting per month.
- Developed and implemented strategic IT solutions for chargebacks of over $1 billion across North America through IT and Finance Operations projects.
Senior Manager, Purchasing IT Operations
HSBC Finance Corporation
Mount Prospect, Illinois
01.2004 - 01.2005
- Served as ERP Project Manager for the successful upgrade of PeopleSoft from version 7.5 to 8.0.
- Managed internal customer facing support team for procurement systems supporting 25,000 employees, including delivery of services, escalations, vendor integration, and staffing.
- Negotiated contracts, terms, and pricing with Procurement software vendors.
Senior Consultant
Peoplesoft Consulting
Oak Brook, IL
01.2002 - 01.2004
- Provided consulting services for 15 clients across various industries as a Technical/Functional Subject Matter Expert, Product Specialist, and Project Manager.
- Presented personalized product demonstrations showcasing advanced business models to potential customers in the Order to Cash and Supply Chain sectors.
- Developed and implemented customized training programs for clients based on their individual needs.
Education
Associate of Science - Acupuncture And Oriental Medicine
Midwest College of Oriental Medicine
Evanston, IL 03.2010 - 09.2018
Bachelor of Arts - Management Information Systems
University of Wisconsin - Milwaukee
Milwaukee, WI 08.1994 - 12.1998
Skills
- Relationship Management
- Customer Service
- Project Coordination
- Adaptability/Flexibility
- Organizational Skills
- Analytical Thinking
- Relationship Building
- Attention to Detail
- Written and Verbal Communication
- Consultative Selling
- Team Leadership
- Critical and Thinking
- Time Management
- Decision-Making
- Holistic Health and Wellness Expert
- Presentation Creation and Delivery
- Creative Problem-Solving
- Project Management
- Interpersonal Skills
- Active Listening
- Public Speaking
- Perspicacious
- Advanced Computer Skills (MicroSoft Products)
Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Company CultureWork-life balanceCareer advancementSoftware
ERP Software
Interests
Natural and Holistic Health & Wellness
Fitness
Natural Healing Modalities
Finding New Possibilities
Timeline
Event Coordinator
The Aspen Lane Wine Company
01.2017 - 07.2020
Personal Assistant to the Chief Executive Officer
Insight Communications Group
07.2010 - 04.2013
Acupuncturist Intern
Midwest College Of Oriental Medicine
05.2010 - 09.2018
Associate of Science - Acupuncture And Oriental Medicine
Midwest College of Oriental Medicine
03.2010 - 09.2018
Senior Manager, IT Asset Management
HSBC Technology & Services
01.2008 - 06.2010
Senior Manager, IT Finance Systems
HSBC Finance Corporation
01.2007 - 01.2008
Senior Manager, IT Finance Operations
HSBC Finance Corporation
01.2005 - 01.2007
Senior Manager, Purchasing IT Operations
HSBC Finance Corporation
01.2004 - 01.2005
Senior Consultant
Peoplesoft Consulting
01.2002 - 01.2004
Bachelor of Arts - Management Information Systems
University of Wisconsin - Milwaukee
08.1994 - 12.1998
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