Heather Dean
Thornton,CO
Summary
Proven Office Administrative Assistant with a track record of enhancing office efficiency and excellence at Adams 12 Five Star Schools. Mastered document preparation and database entry, coupled with exceptional verbal communication and customer service skills. Achieved significant improvements in client relations and streamlined administrative processes, demonstrating leadership and a commitment to confidentiality. Professional with strong background in administrative support, ready to excel in front office environment. Known for exceptional organizational skills, effective communication, and reliability in handling diverse tasks. Demonstrates collaborative spirit, adaptability to changing demands, and consistent focus on achieving team goals. Proficient in managing schedules, maintaining records, and providing courteous customer service.
Overview
18
18
years of professional experience
Work History
Front Office Secretary
Adams 12 Five Star School District
08.2009 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Attendance Clerk
Adams 12 Five Star Schools
08.2006 - 08.2009
- Maintained accurate records of all absences, truancy issues, and disciplinary actions.
- Collaborated with guidance counselors to identify students at risk due to poor attendance and develop appropriate interventions.
- Aided school administration during emergency drills or actual events by providing accurate attendance information of students and ensuring their safety.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Demonstrated strong attention to detail when verifying and inputting student data, resulting in a reliable reporting system for school administrators.
- Supported school administration by generating accurate attendance reports for decision-making purposes.
- Provided timely notifications to parents about unexcused absences, resulting in improved parental involvement in their child''s schooling process.
Education
No Degree - Business
Metropolitan State University
Denver, CO05.1989
No Degree - Business
Colorado State University
Fort Collins, CO05.1988
Skills
- Customer Service
- Dedicated team player
- Excellent at multi-tasking
- Verbal Communication
- Document Preparation
- Scheduling and calendar management
- Confidentiality handling
- Database entry
- Telephone reception
- File Management
- Payroll
- Spreadsheet development
- Administrative Support
- Google Suite
- Clerical Support
- Deadline-oriented
References
Tim Griffin
Principal (Rocky Top Middle School)
gri010192@adams12.org
303-204-3624
Brian Shanahan
Assistant Principal (Rocky Top Middle School)
sha024528@adams12.org
810-625-1711
Robin Gilchrist
Teacher (Rocky Top Middle School)
gil003777@adams12.org
303-913-1479
Timeline
Front Office Secretary
Adams 12 Five Star School District
08.2009 - 09.2024
Attendance Clerk
Adams 12 Five Star Schools
08.2006 - 08.2009
No Degree - Business
Metropolitan State University
No Degree - Business
Colorado State University
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