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Heather DeLeGal
Medical Assistant
Summary
Compassionate Medical Assistant with 8 years of experience in patient education, medical coding, and appointment management. Enhances patient flow and supports physicians in delivering quality care. Skilled in patient care, medical record management, and clinical procedures, providing effective communication and adaptability to healthcare teams.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Medical assistant
Phoebe Putney Memorial Hospital
Albany, GA
02.2018 - Current
- Assisted physicians with patient examinations and procedures.
- Coordinated patient scheduling and maintained accurate appointment records to optimize clinic workflow.
- Educated patients on treatment plans and health maintenance, enhancing their understanding and compliance.
- Maintained sterile environments in clinical settings and procedures.
- Facilitated referrals to specialists, ensuring continuity of patient care and timely follow-up.
- Documented patient information in electronic health record systems efficiently.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Cleaned and maintained medical equipment following procedures and standards.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Administered medications under physician's supervision.
- Positioned patients properly during examination or treatment for comfort and safety.
- Assisted back office patient processes to reduce office wait times.
- Supported administrative staff by processing payments.
- Processed medical claims using billing software efficiently.
- Reviewed patient records for accurate coding compliance.
- Collaborated with healthcare providers to resolve billing inquiries.
- Educated staff on coding updates and best practices regularly.
- Maintained detailed documentation for all coding activities diligently.
- Maintained up-to-date knowledge of current coding rules, regulations, and best practices.
- Reviewed patient medical records to ensure accuracy and completeness of data for coding purposes.
- Researched and assigned appropriate ICD-10 codes based on documentation in the patient's medical record.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Performed insurance verification, pre-certification and pre-authorization.
- Checked claims coding for accuracy with ICD-10 standards.
- Reconciled codes against services rendered.
- Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments efficiently, coordinating with various staff members.
- Processed incoming and outgoing mail, ensuring timely delivery and organization.
- Assisted clients with inquiries, delivering accurate information and support.
- Collaborated with team members to ensure smooth daily operations and communications.
- Redirected incoming calls to appropriate personnel and documented messages.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Managed company calendar and scheduled events.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Skills
- Vital sign assessment
- Patient education
- Electronic health records
- Patient scheduling
- Appointment management
- Medical coding
- Healthcare administration
Certification
- Certified Professional Coder
- Certified Patient Account Representative
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteOn-SiteSalary Range
$45000/yr - $200000/yrTimeline
Medical assistant
Phoebe Putney Memorial Hospital
02.2018 - Current