Heather Del Pozzo
Easthampton,MA
Summary
Detail-oriented healthcare professional with experience in a fast-paced dental practice, skilled in patient coordination, scheduling, insurance verification, filing claims, entering insurance payments, reviewing and explaining treatment plans and maintaining HIPAA compliance.
Overview
20
20
years of professional experience
Work History
Dental Assistant/Financial Coordinator
Mountain View Dental
04.2023 - Current
- Managed front desk duties including patient check-in/check-out and appointment scheduling.
- Answerd multi-line phones and assisted patients with questions and concerns.
- Verified insurance eligibility and processed claims and Pre-Authorizations.
- Collected co-pays and managed patient billing and payment plans.
- Maintained accurate electronic patient records.
- Assisted with treatment planning and explained procedures and costs.
- Ensured HIPPA Compliance and confidentiality.
- Supported clinical staff to maintain efficient office operations.
- Supported dentists with chairside assistance during examinations and treatments.
- Managed patient records and appointment scheduling using dental software.
- Implemented workflow improvements to enhance efficiency in daily operations.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Explained treatment procedures and instructed patients on home care guidelines.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
Dental Assistant/Receptionist
Kevin L. Trombly, DMD
12.2005 - 05.2023
- Coordinated patient intake activities, prioritizing accurate record-keeping and a supportive experience for patients.
- Executed thorough sterilization of instruments and strategic organization of supplies to enhance treatment room readiness.
- Executed instrument handling, suctioning, and comfort measures during dental procedures to support clinical staff and improve patient experience.
- Delivered targeted guidance on post-operative care and oral hygiene practices, ensuring improved patient health outcomes.
- Streamlined appointment scheduling processes and executed follow-up calls to ensure optimal patient care and office productivity.
- Monitored and refined infection control protocols to enhance overall safety standards in the practice.
- Tracked inventory supplies and coordinated order placements to maintain operational efficiency and support business needs.
- Achieved optimal readiness of treatment rooms through thorough cleaning and sanitization of dental tools and equipment. Enhanced patient experience by ensuring timely restocking of supplies and adherence to health and safety practices.
- Assisted dentists chairside during examinations, streamlining procedures and contributing to improved patient care outcomes.
- Managed administrative functions to enhance efficiency in processing insurance claims and confirming appointments.
- Collaborated with dental team to develop tailored treatment plans addressing unique patient needs.
- Collaborated with dental professionals in executing emergency procedures, maintaining composure and efficiency under pressure.
- Collected and recorded essential health metrics, including blood pressure, temperature, and pulse, to support patient care.
- Engaged with incoming visitors and customers, delivering expert guidance and support to address inquiries effectively.
- Oversaw individual tasks with a focus on exercising good judgment and applying critical thinking methodologies.
- Trained new staff on office protocols and patient interaction standards.
Education
High School Diploma -
Easthampton High School
Easthampton, MASkills
- Team collaboration
- Electronic charting
- Patient scheduling & coordination
- Insurance Verification and Authorizations
- HIPAA
- OSHA
- CPR/AED
Timeline
Dental Assistant/Financial Coordinator
Mountain View Dental
04.2023 - Current
Dental Assistant/Receptionist
Kevin L. Trombly, DMD
12.2005 - 05.2023
High School Diploma -
Easthampton High School