Heather Devoe
Standish
Summary
Experienced professional licensed pharmacy technician. Patient focused and orientated. Problem solver, detail orientated. Licensed Pharmacy Technician.
Overview
30
30
years of professional experience
Work History
Pharmacy Technician 3
CVS Specialty Services
Portland, ME
12.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Set up and modified patient profiles to include current medications and insurance details.
- Resolved third-party billing, computer system and customer service issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Pharmacy Technician 2
Apothecary By Design
Portland, Maine
10.2020 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Entered and processed patients' prescriptions into internal system.
Pharmacy Technician 1
Apothecary By Design
Portland, Maine
09.2019 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Licensed Pharmacy Technician
Briova Rx Speciality Pharmacy
06.2016 - 09.2019
- Supporting patients across the country fill life sustaining medications
- Working in data entry, processing and dealing with insurance claims, handling and solving insurance rejections as they arise
Office Manager
Maine Integrative Wellness
05.2008 - 05.2010
- Checking patients in including vital signs and entering all information into the system
- Ordering supplements for the on-site dispensary and keeping the inventory controlled, QuickBooks
- Assist patients with question and help with any questions they may have and create the appropriate paperwork for them to submit to insurance.
Prior Authorization And Pharmacy Technician
Omnicare Of Maine
02.1998 - 05.2008
- Submitting & following up on medications for residents in long term care facilities
- Including Medicare D and Mainecare
- Also finding covered alternatives to medications requiring authorization by using a number of web sites
- Data entry entering physician orders into system to be dispensed office duties ie:filing, phones, ect
- Working well under pressure and in tight time limits
CNA-MED Tech
Kennebunk Nursing Center
12.1994 - 02.1998
- Patient care, administering meds, reading & updating charts.
Dietary Aide
Kennebunk Nursing Center
05.1994 - 12.1994
- Assist in meal service to residents
- Special diet restriction experience
- Assisting the chef with meal preparations and clean up.
Education
CNA-MED TECH -
Biddeford Adult Education
Biddeford, ME12.1995
CNA -
Portland Adult Education
Portland, ME11.1994
High School Diploma -
Biddeford High School
Biddeford, ME06.1994
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Insurance Billing
- Medication Dispensing
- Patient confidentiality
- Prescription Filling
- Insurance Verification
- Pharmacy Ethics
- Pharmacy and customer records management
- Drug Classification Knowledge
Timeline
Pharmacy Technician 3
CVS Specialty Services
12.2023 - Current
Pharmacy Technician 2
Apothecary By Design
10.2020 - Current
Pharmacy Technician 1
Apothecary By Design
09.2019 - Current
Licensed Pharmacy Technician
Briova Rx Speciality Pharmacy
06.2016 - 09.2019
Office Manager
Maine Integrative Wellness
05.2008 - 05.2010
Prior Authorization And Pharmacy Technician
Omnicare Of Maine
02.1998 - 05.2008
CNA-MED Tech
Kennebunk Nursing Center
12.1994 - 02.1998
Dietary Aide
Kennebunk Nursing Center
05.1994 - 12.1994
CNA-MED TECH -
Biddeford Adult Education
CNA -
Portland Adult Education
High School Diploma -
Biddeford High School