Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Rook

Republic,MO

Summary

Dynamic Benefits Manager with extensive experience at WinTech, excelling in payroll administration and employee onboarding. Proven track record in enhancing employee relations and streamlining benefits processes. Adept at conflict resolution and regulatory compliance, fostering a collaborative workplace that prioritizes employee satisfaction and operational efficiency.

Overview

15
15
years of professional experience

Work History

Benefits Manager/Human Resources

Wintech
Monett, Missouri
11.2016 - 03.2025
  • Processed paperwork associated with personnel transactions such as promotions or terminations.
  • Responded to internal and external HR-related inquiries or requests.
  • Managed employee relations issues including grievances, complaints, and disputes as needed.
  • Updated employee database with changes in job title, salary information or contact details.
  • Prepared and set up new employee orientations, guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
  • Assisted in administering employee benefit programs
  • Payroll
  • Setting up new hires in UKG
  • Prepared materials and reports for compliance audits.
  • Resource for Executive staff, Managers and Employees regarding salaries, benefits and other pertinent information.
  • Balancing monthly benefit statements for employee premiums to be paid.
  • Handled confidential information with discretion and integrity.
  • Monitored timekeeping records for accuracy and completeness.
  • Administered employee insurance, pension and savings plans, working with insurance brokers and plan carriers.
  • Assisted with planning, organizing and coordinating company events.
  • Worked with HR Manager to update employee handbook

Account Manager

Connell Insurance Agency
Springfield , MO
05.2015 - 11.2016
  • Managed a portfolio of key accounts, ensuring high levels of customer satisfaction and retention.
  • Presented product features and advantages to potential customers during sales meetings.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.

Account Manager

CBIZ
Springfield , MO
03.2010 - 05.2015
  • Managed a portfolio of key accounts, ensuring high levels of customer satisfaction and retention.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Provided training and guidance to new Account Managers.

Education

High School Diploma -

White Oak High School
White Oak, OK
05-1992

Skills

  • Timekeeping verification
  • Employee onboarding
  • UKG software
  • Payroll administration
  • HRIS management
  • Employee communication
  • Employee engagement
  • Open enrollment management
  • Communication skills
  • Time management
  • Microsoft outlook, word, and Excel

Certification

  • License - Life and Health Insurance Broker
  • Member of SHRM
  • Lean Training

Timeline

Benefits Manager/Human Resources

Wintech
11.2016 - 03.2025

Account Manager

Connell Insurance Agency
05.2015 - 11.2016

Account Manager

CBIZ
03.2010 - 05.2015

High School Diploma -

White Oak High School

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Heather Rook