Tanya Lewis

Overseeing all aspects of Benefits Administration throughout talent acquisition and workforce development from onboarding to retirement as well as all things Health & Welfare related

• Managed relationships with external partners such as insurance carriers and brokers to ensure optimal service levels for both the company and its employees.
• Conducted thorough investigations into benefit-related issues, resolving discrepancies and providing prompt resolutions for employees.
• Collaborated with HR management team to design and administer annual benefits open enrollment events, leading to a smooth process for all employees.

• Management of centralized leaves, disability, and life across multiple companies and locations enterprise wide including corporate office
• Administer leave programs and policies following applicable federal and state laws as well as company programs
• Coordinate, communicate, and administer annual benefits open enrollment as well as ongoing enrollment processes due to personnel updates and/or changes
• Point of contact for employees as well as benefit vendors verifying information, resolving discrepancies, and providing educational material keeping all employees current with all new and pertinent information
• Support Notices and Terminations
• Daily Benefit functions setting up benefit mapping with Third Party Administrator and in-house payroll
• Maintain LOA records with location and carrier
• Collect and reconcile benefit premium payments and arrearages
• Prepare and process 401k deduction corrections.

• Audit retirement plan elections/payroll deductions
• Perform projects as requested by management.
• Conducted thorough investigations of retirement plan issues, resolving discrepancies and providing prompt resolutions for employees.
• Developed and implemented effective retirement plan correction strategies

• Organize and set up employee Defined Benefit/Pension files for digital conversion
• Research and prepare historical files for scanning
• Research and complete employee pension information requests.

• Payroll audit of union and non-union employee benefit deductions (individual and full location)
• Interpret CBA language ensuring correct benefit deductions
• Process incoming Medical Support Notices and Terminations
• Daily Benefit functions setting up benefit mapping with Third Party Administrator and in-house Payroll
• Direct benefit customer service with locations, management, unions, and employees
• Maintain LOA records with location and carrier
• Assure locations remain compliant with federal, state, and local leave laws
• Reconciling H&W billing for union Multi-Employer Plans.
• Facilitated new hire orientations, providing comprehensive information on company-sponsored benefit programs.
• Ensured compliance with federal and state regulations by maintaining accurate records of all benefits-related documentation.

• Supervised team auditing compensation and benefit policies and procedures
• Audited third-party vendor responsible for payment of retiree medical claims.
• Improved accuracy of HR metrics reporting through robust data analysis techniques for informed decision-making purposes.
• Administered benefits programs efficiently, maintaining accurate records and liaising with external vendors as required.

• Audited medical plan payments made by third-party vendor
• Provided direct customer service to retirees enrolled in self-funded medical plans paid by vendor
• Developed strong relationships with key clients, resulting in increased retention rates and referrals.
• Developed comprehensive knowledge of company products and services, enabling effective support for clients experiencing difficulties or seeking guidance.
• Enhanced client satisfaction by promptly addressing concerns and resolving issues.
• Managed a team of customer service representatives, ensuring professional development and high-quality performance.

• Coordinated work activities of subordinates and staff relating to processing and payment of retiree medical and dental claims.
• Served as a reliable point of contact for escalated claim issues, providing expert guidance to colleagues and clients alike on resolution strategies.
• Contributed to company-wide initiatives targeting process improvement opportunities within the medical claims function.

• Processed and paid retiree medical and dental claims.
• Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
• Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.
• Utilized specialized software to process incoming claims, enter data and generate reports.
• Maintained strict confidentiality when dealing with sensitive information about patients'' medical histories or personal details.